Lucas Car Care Customer Satisfaction Commitment: 100% Money Back Guarantee. Since 1988 striven to be the finest auto repair facility in the greater Houston area, serving customers with quality workmanship, respect and integrity.
I had my 1998 BMW towed to Lucas Auto on Grant Road after it overheated and blew a hose. Initially, I was very impressed by how quickly they diagnosed the problem, called us and completed the repair. It wasn't until later I discovered the reason they're so fast is because their work is sloppy and incomplete.
We had Lucas Auto replace the radiator and thermostat to fix the problem. For good measure and because of the year of the car, we asked them to replace all the belts while they were at it. Total bill was $1273.
Less than a week later, my car overheated again and I had it towed back to Lucas. Once again they were very quick with the diagnosis and the repair. This time we were told there was a cracked valve. Another week and another tow later, they told us the new radiator needed to be purged. Don't they do that when they install the new radiator??
We are having the car towed back to Lucas tomorrow for the fourth try, as the car overheated again. I would not recommend this garage to anyone! I believe the reason they always look so busy is because everyone has to bring their car back multiple time is order to get it fixed. I believe the SOP for this shop is to get the cars in and out as fast as possible. Acutually diagnosing and fixing the problem is not on their priority list.
2 Updates & Rebuttals
Tyger
Cypress,Texas,
U.S.A.
100% Money Back Guaranty
#3REBUTTAL Owner of company
Thu, April 28, 2011
As soon as we found out they were unhappy we called and made things right!!!!!
Hello my name is
Tyger Lucas, owner of Lucas Car Care. I am very proud of the automobile related businesses I have built over the past 30 years and I would like to share with you what I feel is valuable and accurate information. As you may or may not
know, the world of repairing cars is a hard business. It is a statistical fact that it is impossible to make every single customer happy. I myself am not perfect but I strive to do my very best and I hold my staff to the same standard. In fact, I survey each and every customer every week with a direct one on one phone call. I always attempt
to get an update directly from the customer on their satisfaction and the quality of services rendered. For this reason I am
the first to know if there is a problem and I always attempt to resolve them immediately. 99.9% of my customers love me and the other .01% I do my best to make them happy, including giving them a full refund. Lucas Car Care is a Houston Better Business Bureau approved business with an A rating.
. My word has been the root of my success and is why I am here to defend my reputation. I have a 100% customer satisfaction policy in which if you are not happy with my work for any reason I will refund 100% of your money! Also please visit my website www.lucascarcare.com/testimonials or my live blog at bloglucascarcare.com
and check out the 98% of REAL happy customers that love us! Fact remains we are one of the BUSIEST repairs
shops in the Houston area because we have the best technicians, the latest and greatest technology and equipment and the highest commitment to customer service. See for yourself and give us a try with confidence knowing we are one
of the few that offer and honor our promise to 100% satisfaction or every penny of your money back! You can reach us
M-Sat 7 am to 7 pm, 281-379-5800 or direct 713-269-1001. Very Respectfully, Tyger Lucas
EJBD
Houston,Texas,
USA
Great Customer Service at Lucas Auto
#3Author of original report
Thu, March 31, 2011
Following my initial report on this web site we received a call from Mr. Tyger Lucas. Mr. Lucas stated that Lucas Auto would work on my car until the problem was solved, at no additional cost to us. His staff on Grant Road has been very customer focused and have done everything in their power to resolve the problem with the car to our satisfaction.