Lucas Auto Cares Customer Satisfaction Commitment: Lucas Car Care offers a 100% Satisfaction Guarantee on all services. Lucas Auto Care implements the latest in automotive repair technology to ensure that all customers receive the highest quality service available anywhere.
Lucas Car care took my car in and after nearly two weeks of harassing them for a quote, I finally got one over the phone. I was out of town and told them this, and was unable to pick up a quote in person (maybe this is why they finally gave me a quote, since it would be over the phone) they quoted me over two grand for transmission work. I okd the work, as they had already taken so long to take apart the car and give me a quote as they claimed I needed the car back asap. after constant calling for nearly a month, they finally return the calls with the information that they have done the work they quoted for two grand and that there was something else in the transmission that they could not see untill they fixed the first problem and that they required another two thousand dollars to complete the job. well if they really took apart the transmission to give a quote, then there is no way they could have not known what it would really take to do the job unless they are simply idiots and not just theives. well, needless to say, I was not giving them another dollar. they offered to make me happy by purchasing the car from me for 15 thousand dollars LESS THAN BOOK VALUE!!!!! (yes he has a car lot scam also). I turned this theft down and picked up my car. I took it to the dealer who after examining it, filled out legal paper work stating that LUCAS COULD NOT HAVE EVER EVEN TOUCHED THE TRANSMISSION!!!!! THey simply stole the money and never touched the car. As the law states, I had to pay the first two grand to get my car back no matter what, so I did, and as Lucas knows, it is usually not worth hiring a lawyer over two grand cause the legal fees are that much, so he aparently keeps his scams under the ammount that make it worth legal action. well, I am going to eat the two grand, and hire a lawyer since the proof from the dealer stated that they completely fabricated the quote, the supposed work, and everything. They simply made it all up and charged me for keeping the car on their lot for a month and a half. RUN AWAY FROM THIS SHOP.
NOTE THAT HIS REPLIES to the other negative reports on this site and others, where SUPPOSED HAPPY CUStomers state how happy they are with lucas HAD to have been written by lucas himself to combat the negative reports. PROOF??? look at the dates and times of the supposed happy customers, the dates and times are sequential. that means someone sat there and entered the "happy customer"reports one right after the other after the other. Now what are the chances?? Come on man, what a scam. Ex employees are also willing to testify in the action as to scams they have seen.
Please, run from this crooked business.
2 Updates & Rebuttals
Tyger
Cypress,Texas,
U.S.A.
100% Money Back Guarantee
#3REBUTTAL Owner of company
Thu, April 28, 2011
Hello my name is Tyger Lucas, owner of Lucas Car Care. I am very proud of the automobile related businesses I have built over the past 30 years and I would like to share with you what I feel is valuable and accurate information. As you may or may not know, the world of repairing cars is a hard business. It is a statistical fact that it is impossible to make every single customer happy. I myself am not perfect but I strive to do my very best and I hold my staff to the same standard. In fact, I survey each and every customer every week with a direct one on one phone call. I always attempt to get an update directly from the customer on their satisfaction and the quality of services rendered. For this reason I am the first to know if there is a problem and I always attempt to resolve them immediately.
99.9% of my customers love me and the other .01% I do my best to make them happy, including giving them a full refund.
My point here today is about the unhappy .01% that write on forums such as this one and post slanderous and harmful reviews about an experience that has been mostly fabricated to a point that is beyond belief. Furthermore, if these accusations were true then we invite anyone to go to the Houston BBB and file an honest complaint. If you research just a little into the stories and the individuals posting the online reviews many times you will find the truth has been lost and the motives for the reviews are purely malicious. Lucas Car Care is a Houston Better Business Bureau approved business with an A rating. Click here to view our company profile:
http://www.bbb.org/houston/business-reviews/auto-repair-and-service/lucas-auto-care-in-cypress-tx-31000411/
I mention this because to attain this status you must work with dissatisfied customers or you lose your BBB ranking. My word has been the root of my success and is why I am here to defend my reputation. I have a 100% customer satisfaction policy in which if you are not happy with my work for any reason I will refund 100% of your money. Remember these accusers are posting slander on the internet with complete anonymity while using a false alias. I ask that before you believe something posted by a fake name or hidden identity that you visit my website www.lucascarcare.com/testimonials or my live blog at bloglucascarcare.com and check out the 98% of REAL happy customers that love us! Fact remains we are one of the BUSIEST repairs shops in the Houston area because we have the best technicians, the latest and greatest technology and equipment and the highest commitment to customer service. See for yourself and give us a try with confidence knowing we are one of the few that offer and honor our promise to
100% satisfaction or every penny of your money back! You can reach us M-Sat 7 am to 7 pm, 281-379-5800 or direct 713-269-1001.
Very Respectfully,
Tyger Lucas
Erasmo b. thurman
Minneapolis,Minnesota,
U.S.A.
We offer 100% money-back guarantee to all customers
#3
Mon, September 14, 2009
The report given by a disgruntled customer who still owns our business money!
As a result of this activity we are pursuing legal action. If you would like any information about our company please contact the owner, Tyger Lucas direct at 281-379-5800 or via email at tyger@lucascarcare.com. For true customer testimonials please visit www.lucascarcare.com.