Complaint Review: Lucas Car Care TRUSTED BUSINESS | Ripoff Report Verified™ ..businesses you can trust. Since 1988 striven to be the finest auto repair facility in the greater Houston area serving customers with quality workmanship respect and integrity. Lucas Car Care Customer Satisfaction Commitment: 100% Money Back Guarantee.

A couple of years ago- I had the same things described in the other reports happen to me. Lucas care car looked good and had a great reputation (from people saying "I hear they are good"). But I had not spoken to anyone who actually had their vehicles worked on there.

I stopped by to get a feel for the place with a front headlight bulb needing to be replaces. Tyger gave me the royal treatment, did it for free..gave me a hug..the whole shebang so I felt great!!!! So a few months later I had the engine light come on. I brought it in to his shop. There was a woman office manager working at the time. She was very nice and said she had years of experience and seemed to really know her stuff. Tyger said she was single and going through some hard times and he was just trying to help her out though he wanted to "let her go" because he was getting too many complaints.

She called me to say that my exhaust had a leak in one of the hoses up in the back part. It would be around $100 to smoke test it. I said ok go ahead. She also suggested that since my mileage was at a certain point- to go ahead and get the maintenance tuneup timer belts, water pump etc done. I said ok- even though it was a bit early- but that's ok. She stated that they only use OEM parts. Since they weren't a Honda dealership- I wanted to make sure they knew what they were doing. Both she and Tyger stated that they had one guy who was a"Honda certified technician." Which later I found out wasn't really true.

The Office manager called me and said the techs had the blueprints of the car laid out because they were having a hard time figuring out how to get up under the manifold to get to the hose . THAT was NOT a good sign. I said "DON'T TOUCH MY CAR if they don't know what they are doing!" She said "oh- they figured how to take it apart- just took them a while."

When I came to pick up the Honda (they did give me a loaner car which was great) it looked nice (Oh yes- they did wash it all pretty including the rims) but the dashboard and floorboards vibrated so much it even rattled papers int eh back seat. We drove to San Antonio and and I got a bad headache from the steering wheel vibrating so much. When I spoke or someone else in the car spoke- our voices vibrated!!!! However the other visits- they promised me a loaner car and then left me stranded without one on a weekend. So I again had to email Tyger- and he made the lady off manager go bring me a car. TY Tyger for that. He also apologized and said they DO NOT use OEM parts and the OM never should have said that and said that's one of the reasons he wants to fire her. (It was ALWAYS all her fault). Meanwhile the Off manager is telling me about all of Tygers problems, his accident, his injuries, and other personal business I just ignored!

I took the car back in- they said they could not find anything wrong and don't know why it's vibrating now. They thought maybe when the guys tried to put it back together after fixing the hose- they might have not put it back on right. Tyger was in Florida at the time. So I emailed him and told him no one was touching the car until he personally looked at it. He said he would look at it and take care of it personally. He got back in town- still could not find out why it was vibrating so badly.

They replaced three motor mounts. Still vibrated badly. Then Tyger turned on me and said something new must have developed and they weren't responsible. He hired a new Tech. An gentleman who was experienced and was the Honda automotive teacher at the college for like almost 30 years. At this point- each time I took the car in (4 times now) I sat in the car and turned it on to check it out. Then they would sit with me or ride with me BEFORE I even took it off the lot. So it stayed at their place. This guy drove it and saw right away something was wrong. THANK GOD! He was disappointed at what he saw had been done. They had put on the wrong timing belts. And they had only replaced the water pump- but not all the hoses etc- so that was all done. He said the engine mounts were not OEM Honda and they were close but could be a problem. He spent a lot of time redoing the work and making sure all was balanced properly. Tyger said he's get the right OEM engine mounts for me and had them replaced.The vibrating got a LOT better! But still not all the way gone. At this point Tyger was upset and started complaining TO ME how he was paying this guy almost $30 an hour to FIX ALL of their mistakes and he could not afford it anymore.

They did not charge me for a lot of things- but I also DID NOT GET what I had paid for!!! And I'm not talking a few hundred dollars- well over $1000. So I got stuck driving a vibrating car- there goes resell value!!!!

A couple of years later- I had a Honda place check it out- (Burdons Auto Care near Jones and 1960). They ARE AWESOME and knew what they are doing. Turns out that Tyger had my cracked original mounts left on my car- never got the new ones he said he would. SO A LOT MORE money it has cost me and time.

I'm not afraid to TELL THE TRUTH- even though there might be retaliation due to Tyger's FORCEFUL and unprofessional rebuttals.

I am just stating the facts of what happened to me. I think Tyger is a nice guy- and has a decent business. But it cost me a LOT of TIME and money and aggravation. I just think they need to be honest, truthful, and make sure that what people are being quoted and estimated is really what they will do. To be responsible to fix their mistakes- no matter what the cost. People are human and make mistakes. Just be professional about it and not lie and try to cover up.

Business is based upon Trust, and Integrity. Tyger lost mine. All he had to do was make it right. That's all.