Lucas Auto Cares Customer Satisfaction Commitment: Lucas Car Care offers a 100% Satisfaction Guarantee on all services. Lucas Auto Care implements the latest in automotive repair technology to ensure that all customers receive the highest quality service available anywhere.
they already knew i was very upset. The owner came out and invited me into the office I told him my issue and he explained to me that there is nothing he can do, they did all the work and put in a new compressor, and i was basically s%&* out of luck. But what he didnt know, lucky for me, my husband is an attorney ; )
I went straight to the mercedes dealer told them what happened, they checked out my car, guess what? It was the same compressor!
The only thing these crooks did to my car was put freon! $5500.00 worth of it of course! Whatever you do stay as far away from these people as you can.
BTW my husband has already filed a claim against your repair shop, we'll be seeing you in court. (( will see in court Indeed Lucas))
3 Updates & Rebuttals
Tyger
Cypress,Texas,
U.S.A.
Please Post Your Receipt of work done!
#4REBUTTAL Owner of company
Thu, April 28, 2011
You are a fraud and a Slanderer you have never been to our repair shop !
We have 100% money back Guaranty if you are real!
Tyger
Cypress,Texas,
U.S.A.
Please Post Your Receipt of work done!
#4REBUTTAL Owner of company
Thu, April 28, 2011
You are a fraud and a Slanderer you have never been to our repair shop !
We have 100% money back Guaranty if you are real!
Tyger
Cypress,Texas,
U.S.A.
100% Money Back Guarantee
#4REBUTTAL Owner of company
Thu, April 28, 2011
Hello my name is Tyger Lucas, owner of Lucas Car Care. I am very proud of the automobile related businesses I have built over the past 30 years and I would like to share with you what I feel is valuable and accurate information. As you may or may not know, the world of repairing cars is a hard business. It is a statistical fact that it is impossible to make every single customer happy. I myself am not perfect but I strive to do my very best and I hold my staff to the same standard. In fact, I survey each and every customer every week with a direct one on one phone call. I always attempt to get an update directly from the customer on their satisfaction and the quality of services rendered. For this reason I am the first to know if there is a problem and I always attempt to resolve them immediately.
99.9% of my customers love me and the other .01% I do my best to make them happy, including giving them a full refund.
My point here today is about the unhappy .01% that write on forums such as this one and post slanderous and harmful reviews about an experience that has been mostly fabricated to a point that is beyond belief. Furthermore, if these accusations were true then we invite anyone to go to the Houston BBB and file an honest complaint. If you research just a little into the stories and the individuals posting the online reviews many times you will find the truth has been lost and the motives for the reviews are purely malicious. Lucas Car Care is a Houston Better Business Bureau approved business with an A rating. Click here to view our company profile:
http://www.bbb.org/houston/business-reviews/auto-repair-and-service/lucas-auto-care-in-cypress-tx-31000411/
I mention this because to attain this status you must work with dissatisfied customers or you lose your BBB ranking. My word has been the root of my success and is why I am here to defend my reputation. I have a 100% customer satisfaction policy in which if you are not happy with my work for any reason I will refund 100% of your money. Remember these accusers are posting slander on the internet with complete anonymity while using a false alias. I ask that before you believe something posted by a fake name or hidden identity that you visit my website www.lucascarcare.com/testimonials or my live blog at bloglucascarcare.com and check out the 98% of REAL happy customers that love us! Fact remains we are one of the BUSIEST repairs shops in the Houston area because we have the best technicians, the latest and greatest technology and equipment and the highest commitment to customer service. See for yourself and give us a try with confidence knowing we are one of the few that offer and honor our promise to 100% satisfaction or every penny of your money back! You can reach us M-Sat 7 am to 7 pm, 281-379-5800 or direct 713-269-1001.
Very Respectfully,
Tyger Lucas