Lucas Auto Cares Customer Satisfaction Commitment: Lucas Car Care offers a 100% Satisfaction Guarantee on all services. Lucas Auto Care implements the latest in automotive repair technology to ensure that all customers receive the highest quality service available anywhere.
I took my car in to have the A/C serviced, the service manager gave me the deer in the headlight look when I explained how the A/C was fuctioning. (Should have given me the 1st indication to run). He explained they needed to recharge the system for 135.00 so I gave them the OK. Most repair shops advertize 59.95 A/C service but I was have a alignment done also. The next day the owner did a follow up (CYA) call see if I enjoyed my rip off, I explained to him that my A/C still was not working properly and was doing the same thing I just paid hime 135.00 to repair. He said bring it back in. Well this seemed like a good repair shop (noticed I said seemed) I returned 2 days later as I was out of town and it was the weekend. I did take my care back and explained to Gary the service mgr about the A/C and I got that same (deer in the head light look or you may say Oh sh@% look). I got a call several hours later saying how are you and I said good and you. Gary said well "I am better than you because your compressor in your little Mercedes has taken a dump" (actual quote). I asked how much to replace the compressor he quoted 1250.00. I refused the service because the car is still under factory warranty. I returned to pick up my car and he said that will be 119.95 and asked for what. He said dianogstics ?? What the heck was the 1st 135.00 for????? Also I now question the alignment as I was told 99.00 originally and got a call later saying I need a 350.00 part to adjust the camber. I agreed to pay extra.
In a nut shell I have paid these jokers over 700.00 bucks and still have no A/C and the aligmnent is not right. The 350.00 part that they say dont come with Mercedes is a lie according to the dealership.
If you drive a european car they expect you to open up your wallet and let Tyger buy a new toy. These people need to be STOPPED.
3 Updates & Rebuttals
Bill d
lbts,Florida,
U.S.A.
what an idiot
#4General Comment
Wed, May 18, 2011
i cant believe tyger over here responded a year or so later------he cannot hide cause i saw him post these bs messages on an older rip off report---another story---what a dumbass this guy is
Tyger
Cypress,Texas,
U.S.A.
100% Money Back Guarantee
#4REBUTTAL Owner of company
Thu, April 28, 2011
Hello my name is Tyger Lucas, owner of Lucas Car Care. I am very proud of the automobile related businesses I have built over the past 30 years and I would like to share with you what I feel is valuable and accurate information. As you may or may not know, the world of repairing cars is a hard business. It is a statistical fact that it is impossible to make every single customer happy. I myself am not perfect but I strive to do my very best and I hold my staff to the same standard. In fact, I survey each and every customer every week with a direct one on one phone call. I always attempt to get an update directly from the customer on their satisfaction and the quality of services rendered. For this reason I am the first to know if there is a problem and I always attempt to resolve them immediately.
99.9% of my customers love me and the other .01% I do my best to make them happy, including giving them a full refund.
My point here today is about the unhappy .01% that write on forums such as this one and post slanderous and harmful reviews about an experience that has been mostly fabricated to a point that is beyond belief. Furthermore, if these accusations were true then we invite anyone to go to the Houston BBB and file an honest complaint. If you research just a little into the stories and the individuals posting the online reviews many times you will find the truth has been lost and the motives for the reviews are purely malicious. Lucas Car Care is a Houston Better Business Bureau approved business with an A rating. Click here to view our company profile:
http://www.bbb.org/houston/business-reviews/auto-repair-and-service/lucas-auto-care-in-cypress-tx-31000411/
I mention this because to attain this status you must work with dissatisfied customers or you lose your BBB ranking. My word has been the root of my success and is why I am here to defend my reputation. I have a 100% customer satisfaction policy in which if you are not happy with my work for any reason I will refund 100% of your money. Remember these accusers are posting slander on the internet with complete anonymity while using a false alias. I ask that before you believe something posted by a fake name or hidden identity that you visit my website www.lucascarcare.com/testimonials or my live blog at bloglucascarcare.com and check out the 98% of REAL happy customers that love us! Fact remains we are one of the BUSIEST repairs shops in the Houston area because we have the best technicians, the latest and greatest technology and equipment and the highest commitment to customer service. See for yourself and give us a try with confidence knowing we are one of the few that offer and honor our promise to 100% satisfaction or every penny of your money back! You can reach us M-Sat 7 am to 7 pm, 281-379-5800 or direct 713-269-1001.
Very Respectfully,
Tyger Lucas
Bill d
lbts,Florida,
U.S.A.
to the author
#4General Comment
Wed, May 05, 2010
as much as i do not like this tyger guy-you do open yourself up to attack here--first off--if your car is under factory warranty-why would you bring it here to have your ac checked??--they also should have known and do know i am sure and should of declined service and said to you it was under warranty so bring it to mercedes--that is all i got to say about that--now in terms of the alignment-can you tell us what they said you needed---i am a mechanic and i have aligned mercedes,bmw, maserati-whatever---on some of the new mercedes to adjust front camber(according to the hunter alignment machine-you can even get a printout with the illustration and info) you need to get a special bolt that goes into the control arms which of course does not come with your car--but i am pretty sure this bolt does not cost 350$--you can also try to loosen the strut bolts and pry it side to side---but--why would you even want to adjust camber on this car!!!--do you know how many times i have heard camber wears your tires and blah blah blah??---i have yet to see it happen(unless it is compltely horrendous)---the camber on my car in the rear and front is off and i have NO tire wear-it has been like this for years--i only adjust the toe(i have a 2002 bmw 325ci)--what will effect wear is toe--also toe is what makes the car pull or not drive straight really---in any case--with all due respect--you are a dumbass with money obviously--this is what this business thrives on--i am sorry but i cannot feel bad for you--but i do acknowledge this is a rip off---next time i suggest if your going to buy a fancy car--educate yourself about it--please do not be like the rest of these typical weenies who think they are cool cause they drive a mercedes and know nothing about it---if you love someone-you know about them and them themselves correct?--why would people not treat there cars the same?--cause you have money and it is just a status commodity to you--you do not love your car!!--although i am not a fan of mercedes(i prefer bmw)-there are many people out there that would love to have this car but cannot afford it--this causes a greater need and love for this auto(like me and my bmw)---you should consider yourself lucky and love what you own--please educate yourself!!-----and to this dumb a*s tyger guy--i would suggest you don't come on here and post 50+ messages with different names claiming to be the best business around cause you are not fooling anyone you dumbass---i do not like people like you and how you do business--matter as fact-- i don't like anyone--with this-at least i am fair