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Lucas Car Care Customer Satisfaction Commitment: 100% Money Back Guarantee. Since 1988 striven to be the finest auto repair facility in the greater Houston area, serving customers with quality workmanship, respect and integrity.
About 2 Yrs. ago I took a car to Lucas Auto Care because I was losing peddle when trying to stop. I had just bought the car for an emergency car when others were being repaired. They told me that the wrong fluid was used and that the system would need to be drained and flushed. As they looked at it more I was told about further repairs that were needed. I proceeded to have the repairs done.
They repaired/replaced almost the entire braking system. Entire cost-$2168.00!!! I drove the car after the repairs for about 1000 miles and then parked it, only using on occasion and really not much. I was trying to fix up the car to give to my daughter, when I found that the brakes were not working again. I took the car back to Lucas Auto Care because the brakes should have been under warranty. They found punctured brake lines that needed replacing, which they did. When they were done with that they decided it needed a new master cylinder and the job would be an additional $1350.00, I reminded them that the master cylinder should be under the warranty.
They checked and said yes it was and all I had to pay was labor ($40.00). During the phone conversation with Thomas about the master cylinder I asked outright if they replaced the master cylinder would the car be done and ready to pass inspection. He told me that he didn't know about the rest of the car but he assured me that the brakes and emergency brake would be functioning fine and ready for state inspection. I was called and told the car was done. When I got there they were rushing around with different customers. Joe gave me my bill, which I paid, and said I had a good hard peddle. I took the car and discovered that it had a hard peddle (it was like driving my old '65 Chevy PU with manual brakes) I literally had to stand on the brakes to stop. Looking over the invoice when I got home I discovered that there were other repairs that were needed and I was not told about.
The invoice states that the customer declined repairs needed to make the car safe. I was not informed of these repairs, had I known about the additional repairs I would not have had any of the work done, the car just isn't worth it. The invoice also states that I need a power booster, which is why the brakes are so hard. So I feel that naturally they are going to find something that is not covered under warranty. The power booster is not and what will be next. This was typical of my last encounter with them. They keep adding more problems after they get money for the others. They milk you. After getting home I called and Thomas was not there so I spoke with Joe who gave me the runaround about a power booster. I was told Thomas would be in on Monday, I called Monday and was then told not in till Tuesday.
Furthermore, Lucas Auto Care allowed me to get into an unsafe car without telling me anything about it and let me drive home. Had anything happened, my wife and kids would be set for life.They also knew the car was for my daughter-jeopardizing her as well! How much $ does it take to totally fix brakes---so far we are at $2644.00!!!! And it is still not done??? Please do not give these thieves any more money!!! Help us put them out of business! Should they refuse to co-operate, I am sure a lawyer will see our side.
1 Updates & Rebuttals
Tyger
Cypress,Texas,
U.S.A.
100% Money Back Guarantee
#2REBUTTAL Owner of company
Thu, April 28, 2011
Hello my name is Tyger Lucas, owner of Lucas Car Care. I am very proud of the automobile related businesses I have built over the past 30 years and I would like to share with you what I feel is valuable and accurate information. As you may or may not know, the world of repairing cars is a hard business. It is a statistical fact that it is impossible to make every single customer happy. I myself am not perfect but I strive to do my very best and I hold my staff to the same standard. In fact, I survey each and every customer every week with a direct one on one phone call. I always attempt to get an update directly from the customer on their satisfaction and the quality of services rendered. For this reason I am the first to know if there is a problem and I always attempt to resolve them immediately.
99.9% of my customers love me and the other .01% I do my best to make them happy, including giving them a full refund.
My point here today is about the unhappy .01% that write on forums such as this one and post slanderous and harmful reviews about an experience that has been mostly fabricated to a point that is beyond belief. Furthermore, if these accusations were true then we invite anyone to go to the Houston BBB and file an honest complaint. If you research just a little into the stories and the individuals posting the online reviews many times you will find the truth has been lost and the motives for the reviews are purely malicious. Lucas Car Care is a Houston Better Business Bureau approved business with an A rating. Click here to view our company profile:
http://www.bbb.org/houston/business-reviews/auto-repair-and-service/lucas-auto-care-in-cypress-tx-31000411/
I mention this because to attain this status you must work with dissatisfied customers or you lose your BBB ranking. My word has been the root of my success and is why I am here to defend my reputation. I have a 100% customer satisfaction policy in which if you are not happy with my work for any reason I will refund 100% of your money. Remember these accusers are posting slander on the internet with complete anonymity while using a false alias. I ask that before you believe something posted by a fake name or hidden identity that you visit my website www.lucascarcare.com/testimonials
or my live blog at bloglucascarcare.com and check out the 98% of REAL happy customers that love us! Fact remains we are one of the BUSIEST repairs shops in the Houston area because we have the best technicians, the latest and greatest technology and equipment and the highest commitment to customer service. See for yourself and give us a try with
confidence knowing we are one of the few that offer and honor our promise to 100% satisfaction or every penny of your money back! You can reach us M-Sat 7 am to 7 pm, 281-379-5800 or direct 713-269-1001.
Very Respectfully,
Tyger Lucas