Complaint Review: Lucas Car Care TRUSTED BUSINESS | Ripoff Report Verified™ ..businesses you can trust. Since 1988 striven to be the finest auto repair facility in the greater Houston area serving customers with quality workmanship respect and integrity. Lucas Car Care Customer Satisfaction Commitment: 100% Money Back Guarantee.

About 2 Yrs. ago I took a car to Lucas Auto Care because I was losing peddle when trying to stop. I had just bought the car for an emergency car when others were being repaired. They told me that the wrong fluid was used and that the system would need to be drained and flushed. As they looked at it more I was told about further repairs that were needed. I proceeded to have the repairs done.

They repaired/replaced almost the entire braking system. Entire cost-$2168.00!!! I drove the car after the repairs for about 1000 miles and then parked it, only using on occasion and really not much. I was trying to fix up the car to give to my daughter, when I found that the brakes were not working again. I took the car back to Lucas Auto Care because the brakes should have been under warranty. They found punctured brake lines that needed replacing, which they did. When they were done with that they decided it needed a new master cylinder and the job would be an additional $1350.00, I reminded them that the master cylinder should be under the warranty.

They checked and said yes it was and all I had to pay was labor ($40.00). During the phone conversation with Thomas about the master cylinder I asked outright if they replaced the master cylinder would the car be done and ready to pass inspection. He told me that he didn't know about the rest of the car but he assured me that the brakes and emergency brake would be functioning fine and ready for state inspection. I was called and told the car was done. When I got there they were rushing around with different customers. Joe gave me my bill, which I paid, and said I had a good hard peddle. I took the car and discovered that it had a hard peddle (it was like driving my old '65 Chevy PU with manual brakes) I literally had to stand on the brakes to stop. Looking over the invoice when I got home I discovered that there were other repairs that were needed and I was not told about.

The invoice states that the customer declined repairs needed to make the car safe. I was not informed of these repairs, had I known about the additional repairs I would not have had any of the work done, the car just isn't worth it. The invoice also states that I need a power booster, which is why the brakes are so hard. So I feel that naturally they are going to find something that is not covered under warranty. The power booster is not and what will be next. This was typical of my last encounter with them. They keep adding more problems after they get money for the others. They milk you. After getting home I called and Thomas was not there so I spoke with Joe who gave me the runaround about a power booster. I was told Thomas would be in on Monday, I called Monday and was then told not in till Tuesday.

Furthermore, Lucas Auto Care allowed me to get into an unsafe car without telling me anything about it and let me drive home. Had anything happened, my wife and kids would be set for life.They also knew the car was for my daughter-jeopardizing her as well! How much $ does it take to totally fix brakes---so far we are at $2644.00!!!! And it is still not done??? Please do not give these thieves any more money!!! Help us put them out of business! Should they refuse to co-operate, I am sure a lawyer will see our side.