Complaint Review: Lucille Roberts

when i joined the gym in may 2001 i signed a contract for 2 years but was given a grace period which i could cancel it. Well in august i was heading back to college and could no longer have time to go to the gym so i tried to cancel my membership. Let me remind you that from aug to Feb. i have no gone to the gym once. In septemeber i sent out proof that i was going to college full time and they said this was all i needed to send them to cancell it. Well they some how never recieved that fax and in november i sent another adn they said it wasnt enough info so i sent it again in november and they surprisingly didnt recieve it again so i then figured that out in january when i sent another fax and they then said they never recieved that, which i have proof they did. I then once again sent a fax in febraury and was then told i could not cancell my membership because i had to move first and that i had to be 25miles from any lucille roberts gym. Jerks. Why did it take them from Sept - Feb. to tell me this. They are still collecting dues adn i still have not gone. I plan on reporting them adn in the current process of sending the office a complaint letter.

i see this as sneaky and unprofessional. Talk about the fine lines...i suggest to anyone,,,,,do not join them.
Kay

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