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  • Report:  #1147981

Complaint Review: Lumanelle

Lumanelle Charged me 169.90 for "free trial" after I cancelled and will not refund charge on credit card Savannah Georgia

  • Reported By:
    Shirley S — San Marcos California
  • Submitted:
    Mon, May 19, 2014
  • Updated:
    Sat, May 31, 2014
  • Lumanelle
    10701 Abercorn St Unit 61553
    Savannah, Georgia
    USA
  • Phone:
    1-800-643-5107
  • Category:

I was offered a "free trial" of luma repair and luma hydrate from Lumanelle Co. of their product for 14 days with the stipulation that I could cancel within that time and not be charged for a recurring monthly charge of $89.99 for the repair and $79.99 for the hydrate.  I called and cancelled within the 14 days and received notification I had been cancelled.  When I checked my credit card statement I saw that I had immediately been charged the $89.99 and $79.99.  I immediately called Lumanelle Co. and was told this was the charge for the "free trial" and they would not refund my money or issue a credit to my card.  They made me an offer that they would take 50% off if I would not cancel.  I demanded my refund and they out and out refused.  This is fraud!  I want to take legal action against this company and I have documentation to show my cancellation.  We need to fight this kind of fraudulent action on the part of companies and I would be willing to join anyone who has had this problem with this company since I am seeing others who have experienced this.

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