Lumanelle finally refunded
I have to tell you my experience with this s***** company... I have, like lots of other, ordered what I thought was a FREE SAMPLE. So I entered all my info (credit card and adress) on the website, thinkong I was only going to pay the shipping fee for two SAMPLES, luma-repair and luma-hydrate.
What I received couple of days later was a Normal sized product. I didn't matter, thinking "wow, their samples are huge!"... So I began to use the product, without thinking ahead... until I received, a month later, a email telling me that my product had shipped. WHAT? I did not order anything from them, and didn't intend to! So I wrote back, telling them they had made a mistake, I didn't order anything (I knew what price they were selling their products!). No answer. Wrote again 2 days later... and again two days later... Then I knew something was wrong! I checked a bit on the internet and found the ripoff report, reading dozens of horror stories! :( I said to myself I have to stop this! I called my credit card company, telling them I had been "frauded". The lady said something else... Shes said: What they do is legal... unfair and twisted, but unfortunaltely, legal... She told me exactly what to do to get refunded for the product that was "en route" and that for the first one, the supposedly free sample, they could do nothing to get me refunded. So I had to call them (Yes you will have to call them and talk to their shitty representatives... sorry!) They only speak english and my main language is french, it's been quite a tough ride.
So I called them the first time to ask to UNSUBSCRIBE (cancel) to their monthly shipping (and billing!). The guy, after 5-10 minutes trying to convince me to keep the product, sent me -live- an email confirming that I had unsubscribed to luma repair and that I would no longer be billed for this product, also giving me an RMA number (Return merchandise autorization). Whitout this RMA number, there is no chance they will refund you, the lady at the credit card told me. So its is very important to write it on the outside of the -unopenend- box you will send back. After 5 minutes, I noticed I had only one product written in the email. They had cancelled luma repair but not luma hydrate!!! Well done mister consumer service... So I calld back... and asked for the other product to be cancelled... etc...
So when I received the box, I wrote both RMA numbers on it, and went to the poste office, sent the box back to the adress they had provided me on the cancellation email. Of course I paid the shipping back. :(
I checked and they refunded me about 15-20 days after that... I have to say I was surprised how fast it went.
I'll never get caught again... I hope!