Complaint Review: Lumanelle

 Lumanelle is mis-leading in their on-line advertisement for a "free" trial of their products.  The ad states " for your free trial just send shipping and handling fees". There is no indication of it being a montly subscription to receive these products. They automatically took money out of my checking account without authorizaton from me to do so!! $170.00 plus a small charge for "over the border fees".  

   when I called the toll free number to complain , I was told I could send back the remainder of the bottles and they would credit me for half of the fees!!!  I was to pay all costs to send it back !!!!  Then they had the nerve to ask if I liked the product and how did it perform!!!  

   They also said I would have to call back in 14 days to cancel my subscription.....a subscription I never intended to have!!!! Oh no....I told them this was my call to un-subscribe to something I never agreed on!! After much yelling and screaming, she finally said ok you are cancelled from the plan!!!

   Please get word out....this company is treating people wrong!!! They have a product for women that seems pretty good but what a way to get customers to buy it.  Unfair practices!!! I feel they stole my money!! I was not expecting to be out almost $200 for face cream at Christmas!!  

Kate from Duncansville, PA