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  • Report:  #1131861

Complaint Review: Lumanelle Skin Care

Lumanelle Skin Care This is a scam - their website did not explain in plain site the continous charges - I only signed up for a trial and was charges for full ordered and enetered into a continous acct North Vancouver, British Columbia Canada

  • Reported By:
    PamelaReed1961 — Lake Elsinore California
  • Submitted:
    Wed, March 19, 2014
  • Updated:
    Wed, March 19, 2014
  • Lumanelle Skin Care
    P.O. Box 3862
    North Vancouver, British Columbia
    Canada
  • Phone:
  • Category:

I signed up for a 14 day trial and was to pay shipping - never did it explain any over the border charges or that I would be getting a full supply and never did it say that I was going to be enetered into a monthly contract and  charged 170.00 at a later date - then when I tried to contact them to cancel any further charges they all of a sudden could not bring up my acct.  I then asked to speak with the supervisor and She said the same thing - That the customer service rep explained to me - I informed her that I have contacted my bank and explained to them not to charge me anymore for this product.  They were actually kind of rude as well when all I wanted to do was cancell any future shipments.

 

Pam

Lake Elsinore, CA 

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