Complaint Review: Lumera and La Dermanique

Below is what is on their website advising you you will be charged outrageous prices after the 'free' (pay shipping only) trial.  Don't fall for this!  After reading all the complaints, wish I had seen this website before I ordered.  If I don't get satisfaction from calling them, at least I should be able to file a fraud report with my credit card company and get the charges reversed.  When online, do NOT use a debit card or your checking account!  Much more difficult if not impossible to get your money back.  Lots of posts here mentioned 'the company' listing no phone number or address.  I have included those here.

What Is The Term And Condition Of Lumera Anti-Wrinkle Eye Serum The Free Trial Offer?

Start your trial today and we will send you a full 30 day supply of Lumera – just pay shipping and handling at the low cost of $4.95. You’ll have 14 days to try Lumera and see first hand why it is the perfect product for you. If you like how the product makes you look, do nothing – at the end of your trial period you will be billed $87.67. To ensure you do not run out of Lumera and continue getting improved results, you’ll receive a new 30-day supply every month at the same discounted price. If for any reason you decide the product is not for you, cancel anytime by calling Customer Care. Cancel at any time! At trial sign up, customers are charged a non-refundable shipping and handling expense of $4.95. After payment and processing, the product will be shipped in 24 hours and delivered within 3-5 days.

What’s Your Refund/Return Policy?

We offer your money back guarantee for up to 30 days after any product purchase with us less shipping fees (These are non-refundable. ). All you do is simply call our customer service department, and request an RMA. The customer has to request an RMA number or refund within 30 days of purchase. Please write down this RMA number on the product packaging and also inside the package you send back the entire product or products to us.