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  • Report:  #1414360

Complaint Review: lumidaire

lumidaire Internet ad for free trials of creams at nominal cost (paid) Charged close to $180.00 for creams citing obligation to purchase if not notified to cancel within 14 California

  • Reported By:
    Katherine — Brooklyn New York United States
  • Submitted:
    Thu, November 30, 2017
  • Updated:
    Fri, December 01, 2017
  • lumidaire
    California
    United States
  • Phone:
    877 498-8079
  • Category:

As above.  Internet ad promoted free trial of face cream at nominal cost.  Also promoted free sample of eye cream at nominal cost.  I received what I thought were free samples.  $4.95 and $3.95 respectively was paid.  My bank statement shows my account debited for close to $180.00 with another charge pending for $93.++.  When I called, they told me that they do not promote free samples (I took a picture of the ad) and that if customer did not notify Lumidaire within 14 days of receipt of creams, that monthly shipments (@ close to $180.00) would follow.  Nowhere in the ad was this stipulated.

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