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  • Report:  #1405955

Complaint Review: Luminary Skincare

Luminary Skincare ILMNTRA*ILLUMINTRAEYE TRUWELLNESS I ordered a Free Product Trial. It became expensive recurring charges. Two charges of $94 each (2 products, I only ordered one.) each month. No notification that the trial membership would be rolled into a recurring subscription if not cancelled. When finally cancelled, They would not give a full refund. Po Box 23976, St. Petersburg, FL 33742 product from FL; credit card stmt CA

  • Reported By:
    MacMatt — Mattituck New York USA
  • Submitted:
    Fri, October 13, 2017
  • Updated:
    Fri, October 13, 2017

I ordered a free trial of a skin cream. (Approx. $5.00) When I placed the order, I was offered a second product. There was no place to decline. When I placed the order I was surprised that I was charged extra for a second product. I have since received 4 charges to my credit card for approx. $94.00. I called to cancel the order and have the charges reversed. They would not give a full refund. There was no indication that this was an ongoing subscription that needed to be cancelled. I've read lots on the internet about a scam relating to Johanna Gaines from the TV show Fixer Upper. This is part of that scam.

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