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  • Report:  #1331459

Complaint Review: Luminous advanced skin care and Belle Epoque

Luminous advanced skin care and Belle Epoque I ordered a trial of the luminous advanced face care and the Belle Epoquefor a shipping fee of $5.95 received the product didn't make any difference. I was checking my bank account and noticed 2 withdrawals one for $99.01 and the other for $99.71  Fountain Valley California

  • Reported By:
    Debbie — Santee California USA
  • Submitted:
    Tue, October 04, 2016
  • Updated:
    Tue, October 04, 2016
  • Luminous advanced skin care and Belle Epoque
    Internet
    USA
  • Phone:
    Luminous 18774972088
  • Category:

 I ordered a free trial of Luminis advanced skin care and Belle Epoque except for the $5.95 shipping fee I received the product with no notification from the companies. I checked my account today and noticed 2 withdrawals from my account for $99.01 and $99.71 since I had no information on either company I looked them up on the internet I immediately called both companies Luminis and Belle Epoque and told them they did not have my permission to take the money from my account they said when I checked the box that I was over 18 it said I had 14 days to cancel I informed them I saw no such thing they both said nothing they can do about it I told them I want my money back and I'm sending back their merchandise when I get it they said it doesn't matter I'm wasn't getting my money back . Belle Epoque offered me 35% of my money back I said I want it all back no help there

Luminous advanced skin care and Belle Epoque I ordered a trial of the luminous advanced face care and the Belle Epoquefor a shipping fee of $5.95 received the product didn't make any difference. I was checking my bank account and noticed 2 withdrawals one for $99.01 and the other for $99.71 I immediately looked up their information since I received nothing from either company as to the withdrawals I called them and they both said that what I checked the box that I was over 18 it said to cancel the account in 14 days I saw nothing about the 14 day cancellation informed both luminous and Belle Epoque that they did not have permission to take money from my account and that I was going to the bank tomorrow and inform the bank that they did not have my permission to take money from my account and that I was going to get a credit from the bank the girl from luminis said that's fine the bank will take the credit back from me with a snotty attitude her name was mindy. I got the same thing from the girl Stephanie at Belle Epoque.

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