Complaint Review: Luna Bella Skin Care

I received an email one day that pretended to be a reward for my loyalty to receive a jar of free skin care for only the cost of shipping. I'm not sure now who the email prentended to be associated with (Costco or Target, a place like that which I trust and frequent and am already enrolled in their reward programs). It all happened so fast! Anyway I thought the offer for a sample of skincare for just the price of shipping seemed innocent enough (3.95). I quickly opened another winidow and looked up reveiws on Lunabella's skin care and it sounded pretty good so I bit on the offer. While I was checking out a window popped up that stated they were going to send me an additional serum for $4.95 in shipping. I grew concerned at this point because there was no way to decline the additional product without just quitting my browser and ending the whole transaction. By this point I wanted the product because it was going to be so cheap! I proceeded with the transaction at which point they tacked on one more small fee of $2.95, it showed up as RENUEYESERUM on my statement.

I don't believe I received any confirmation for the order but figured I would be seeing it soon on my porch. It showed up less than a week later and I was surprised that they were full-sized products rather than smaller sample versions. It was one jar of cream and a taller pump tube of serum. The serum comes out white and pretty much a watered down version of the cream but overall the products are fine; moisturizing and gentle. I don't have any huge complaints about the quality but knowing this company's practices I wouldn't be surprised if they aren't made unethically and with dangerous cost-cutting ingredients. 

I saved the packing slip that came with the box because it had a phone number that I knew I might need as I was leery there was going to be repurcusions for accepting an offer that was too good to be true. After two weeks of using the products my credit card company sends me an email for two new charges...$97.41 and $98.41 from SOFTERBEAUTYCREAM and MYSKINSERUMSECRET. It was early morning before I was even out of bed and my blood pressure was boiling. I knew what those charges meant...the company had tricked me into signing up for some sort of recurring subscription to their overpriced goop! I flew to the phone. Luna Bella's rep picked up right away and confirmed my zip code and tried to start her spiel about how great the products were when I jumped down her throat immediately and told her that I in no way authorized those charges and I would be calling my credit card company to report them as fraudulent charges. She kept trying to talk over me while I got louder and demanded a supervisor. She said they could offer me a 30% discount and that there weren't any supervisors available. I lost my s**t even more at this point. I told her that I wasn't going to roll over and be scammed by their shyster company. I told her the charges needed to come off right now! To which she replied she could give me a 50% discount. I was fuming. I told her I would be reporting them to my credit card company as fraud. She then said I could send back the unused portion of the products for a full refund but it could take up to 30 days for that to occur. I started to consider doing that but I told her I would still be reporting the charges as fraud because they were. At that point she said that we hadn't reached a resolution since I would still be reporting them and she hung up on me.

I called my credit card company right after that angry exchange...what a soft comforting place to land! C****** O** was AMAZING!! They said that they would report the charges to the fraud dept and concurred with me that this is the type of thing this company does all the time. They did need to issue me a new card to change my acct. numbers so no more charges could be added in the future but that was a small inconvenience to block those jerks from Luna Bella. That same day there were two subscription cancellation notices from Luna Bella for the products and within 3 days the charges posted to my credit card but then two refunds were posted a couple of days after that, cancelling them out. I was so relieved and I didn't even have to go to the hassle of shipping their products back and hoping they would give me the refund. I think you have to handle that company angrily and use your credit card company as backing. There is no way I agreed to a subscription while I was ordering so they committed blatant fraud.