Complaint Review: Luna Luxe

I ordered a "trial" size product of Lunaluxe skin cream from an internet ad on 06/06/17  I paid $4.95 plus $.99 for the trial.   On 06/19, my credit card was charged $89.97.  I immediately called to find out why and was told that since I did not call within the 14 day "trial" period so I was being charged.  It was then, I was informed that I had authorized a monthly shipment of skin creme.  I was offered multiple disounts to keep the account but I immediatley cancelled it.

The people they have answering the phone are extremely rude and argurmentitive.  They stonewall you when you request a supervisor.  They tell you that they ARE the supervisor and you will not get any satisfaction from anyone else there.  They place the blame for any misunderstanding on you, the customer, for not reading the whole website and seeing that you are obligating yourself to a monthly shipment.  

 I assumed the charge of $89.97 was to pay for the next jar of cream that was being sent, but that was not the case.  The $89.97 charge was to pay for the tiny 1/2 ounce jar of creme I had received.  Even if the creme preformed miracles on my skin, I would not do business with this company.  

I tried going through my bank to resolve the issue.  That got me nowhere.  Buyer beware!!!  This is one of those predatory sites "other" people get burned on.  It's a shame that I will be afraid to do business with a legitamate company on the internet because of this experience.