Complaint Review: Luna skin care

I responded to the ad for a sample of wrinkle erasing cream and eye cream for a total of $10.97 shipping and handling for both products.

I did receive the products but have not noticed any visible difference.  Same old wrinkles are still there.

15 days later my checking account is debited $89.65.  I called customer service.  I am told there is a 14 day grace period to cancel.

I said I do not remember seeing that information at all.  He explained the amount is really for the cost of the eye cream plus I would be receiving more products.

I said I am not interested in continuing receiving anything more from that company and that I thought the entire process was a scam.

He at first offered to refund only 35% of the $89.65 after telling me I did not use the product correctly.  You need to use a face wash first he claimed.

Then he offered to refund 50% but I still had to pay an additional $9.95 for the wrinkle serum.

So in the end I will be charged another $9.95 and credited $44.82 in 3 to 5 business days.

The $9.95 has already been charged to my checking account and this is 20 minutes after the phone conversation.

Will be interested in seeing how many days before I see the refund.

Buyer beware.