Complaint Review: Lunaluxe

The lady who assisted me on the phone while filling out online order did not mention the terms and policies. She rushed me to check the boxes and did not explain the 14 day trial. They have 2 merchants under one website and ship 2 products in one shipping box. I declined and returned to sender, box was not opened to the post office & lady at post office assisted me the proper way of returning the only one box. I was surprised there came 2 merchants lunaluxe and essential skin when there was only one website the lady asked me to fill out only through Lunaluxe website. That is a deceitful and notorious practice so that only one merchant and product gets credited and refunded. Very clear misrepresentation of sales.

I am ready to testify their false advertisement about an eye bags serum or lotion got resolved and gone in 3 to 4 minutes after application. Their products are scam and do not work. Their products should not cost $90. There will be more innocent elderly victims if these multiple marketing companies that are committing fraud are not stopped to do business. Their customer service on the phone won't give you a chance to talk. She said that even if I do not open the box and declined and return to sender I would still be charged in my credit card. The credit card company Discover card give them in favor without further investigating the fraud and scam this Lunaluxe company is doing. Discover would like to collect interest charges of the credit. They are part of the fraud these criminals are committing. I hope that a class action lawsuit will start soon.

I saw an advertisement in youtube of an elderly man whose got eye bags. This company lunaluxe has this serum or lotion/cream that was applied to the eye bags. In less than 3 to 4 minutes the eye bags was gone. The advertisement was so bold a free trial to pay shipping only of $4.95. I called the number and a lady assisted me to fill out the order form. I was rushed and compelled to do it fast. She simply told me to check the boxes, "I am paying the shipping charges only", she said. The lady on phone did not explain the 14 day trial. My understanding is that if I do not like it, I can keep it. I do not have to do anything. As soon as I checked out, another product pop-up a facial cream and another $5 shipping only.

I used the products and it did not work. had I known the 14 day trial, I could have called them right away. However, the shipping and email order form was sent to me without the terms and policies. Then the following month, they sent me a notice that my order will be shipped soon. I said, I did not reorder and please cancel it because your products do not work. They insisted to ship it but I declined and take it to the post office without opening the box. That was the only time they sent me the terms and policies via email. Another trick and fraud they do was charged me with 2 merchants through only one website.

They shipped 2 products in one box and charged my credit card with 2 merchants. It is deceitful and notorious practice so only one merchant and product gets refunded. I am ready to testify that their product does not work, false advertisement and misrepresentation of sales. Their product should not cost around $90. I believe there are different multiple marketing companies who carries the same products but different label and different origins of shipping in the country to make it hard for the authority to catch them. There will be more elderly victims to come when these notorious criminals won't be stopped to do business. Now, I am being charged for 2 months of order and with 2 different merchants through only one website ordered once. This dilemma I am going through is very obviously fraudulent committed by these criminals.