Luster Age Defying Withdrew $92.99 out of my account twice
I DID NOT authorize two charges of $92.99.on 1/17/2018 or 2/14/2018 to MKTMAID Youthfulbe and UPHORIAskinproduct and I am disputing those charges.
Unfortunately, I to fell victim to a deceptive product advertising scam on the internet when I responded to an ad for age defying cream and an eye serum. The internet ad led me to a form to fill out, including my billing information to purchase one-month samples of the cream and serum for, respectively $4.95, which I was charged with no problem. I checked for any conditions or subscriptions and did not see anything of the sort.
My receipts, attached, do not mention anything about a “subscription” or “trial offer.” In fact, they say, Thank you again for your purchase of Luster Eye Serum” and “Thank you again for your purchase of Luster Age Defying Cream.”
Nothing in the packaging mentioned a “subscription service,” nor do I recall having to click on any such terms of agreement to complete the purchase. (Contrary to what they say, the ad DID NOT redirect to their web page, which does have a terms of agreement).
In any case, I too was under the impression that I had purchased the trail product with no further obligation … until today when I checked my account to find that I was hit with two charges of $92.99 EACH for the trail product and a product that was supposed to be in the process of being shipped. I DID NOT RECEIVE any additional products, but for the same product that they had already thanked me for completing my purchase.
(I too am familiar with subscription purchasing services, and have used them, and am fully cognizant of when I am joining one and how to cancel. This was never presented as such in the Facebook ads and forms that I filled out).
The first call center agent Marco #183 stated that they could not refund any of my money and that he would cancel my subscription. I tried explaining to him that I NEVER subscribed to anything and that the product DID NOT WORK. After talking with him I called another number and the guy offered me 30% refund for one of the payments of $92.99 which I declined because I NEVER AUTHORIZED THE CHARGES.
This product is a total SCAM.