Complaint Review: Luster Eye Serum Luster Age Defying Cream

I sent away for 2 free samples of luster eye serum and luster age defying cream. I gave credit card information for shipping/handling only.  I did not accept any additional products.  I believed that this was a one time cost for shipping/handling only.  I received products.  Did not open them and sent them back, within the allotted time which was immediately because of the vile toxic chemicals in the ingredients.  Had they showed the ingredients when the customer purchased the product, I would have not even requested the free samples.  There was no indication of ingredients.  Only says organic on their lying advertisement.  Another scam lie!!

I ordered in January, saw that they took the shipping handling out of my account.  Now it is March and I just checked my online banking statement and saw that there was a purchase from PCM-Brilliant Eye for $92.77 which I did not authorize. I called this piece of s**t company and spoke to a very rude and condesending representative. She gave me a difficult time about refunding my money stating I received products and never returned them.  This was a bold face lie.  I asked for supervisior which I was told was unavailable and they would call back later.  They did call back later but they had they same b******* story and told me I would be refunded the $92.77 but would not refund me the second payment of $92.99!!! She said it was the company's policy to refund one cost but not the second one of $92.99.  She also accused me of having the product and agreeing to continued payments for the products.  This again was a bold face lie!!! I asked again for a supervisior and I was told there were no supervisiors and that they would not refund me the second payment of $92.99.  In fact the representative I spoke with, Robert would not let me speak and just kept repeating the company policy of no second refunds!! I told him I would be bringing legal action towards the company and he just kept repeating his robotic answers.

This is total theft!! This company is vile and evil!! I wish there would be a lawyer who would take on this case and file a class action suit against this crooks.  It is legalized theft!!!! Just reach into their pockets, take their money and accuse them of being liars. Those products were returned!!! Unopened!!! I know they are lying to me about not having received them.  This company is evil as is their products!!! And whomever the a****** was that bought into this company on Shark Tank should be sued also!!!Please someone stop these terrorists!!