Complaint Review: Lux Cinema Group

I made a huge mistake trusting Lux Cinema Group and Alex Larson. Alex told me everything I wanted to hear as long as I payed them $9800 for an Inflatable screen package and a website which I thought I will have a chance to help design and approve before launching live. That did not happen and the website was launched without my approval and a little over a month before I received my equipment. Before I sent Lux Cinema Group my final payment Alex Larson would answer all emails and phone calls with any questions that I had and was really nice, although everything he had told me was completely wrong and lies. Alex Larson and the rest of Lux Cinema Group is a very unprofessional and unorganized company.

After I sent my final payment I was expecting someone to call and tell me what was next or what I needed to do, no one email or called unless I asked them questions first. It felt like they did not care any longer since they had my money. The receiving of the equipment was a complete mess because they only gave me one tracking number but the shipment was split in to four different packages and arrived on three different days and set outside of my place without me knowing. Since receiving my equipment I have spoken to Mark, Liam, Sam, Mario, Doug and Beth. I do not know what these people do or why I had to speak to all of these people that did not help me in anyway. After finally getting an answer on what I need to do next, I was told to contact Sam to get training that was over the phone. Sam briefly went over how the screen works. Then I was told to contact Mario thru Skype. Mario said the same thing that Sam did but I did ask Mario a question about getting a rear screen fabric on the inflatable screen and he said that it’s not possible because the blower is in the back and the noise would interfere with the signal of the projector, I have never heard of such thing and told him that was not true and he said he didn’t know how else to help me. After the so called training I emailed Client Care and let them know that training is done all I got was “Awesome” in reply. After I have emailed both Alex Larson and Liam Nielsen and asked them about when do I receive access to their online business system that will manage my bookings, customer and business information as well as support and knowledge from other owner operators so far neither one of them have responded. I have also never received a signed contract by Lux Cinema Group that was supposed to arrive over a month ago along with flyers and banners. Alex told me I was supposed to receive this package with contract and flyers, banners after I have sent them my final payment which was end of March. Three weeks ago I asked Alex when will I receive the contract along with the promotional supplies and he said that it was mailed out a while ago and said that he will mail it out again which is a lie because they never mailed it in the first place or the second time either. To this day I still do not have my signed contract from Lux Cinema Group. This has been a really frustrating experience dealing with Lux Cinema Group as well as Alex Larson who is a complete liar. I told Alex that I no longer wanted to have anything to do with him and Lux Cinema Group and was willing to keep the equipment for half of what I payed and have them refund the other half and go our separate ways. Alex told me that was not an option and I would have to abide by the terms of the agreement and continue our partnership, or they will terminate the agreement based on the situation at hand. Like I said before this was never signed by Lux Cinema Group and for some reason they are keeping this contract from me. This company that has multiple names like Lux Cinema Group, LuxAir Entertainment and The Hollywood Screen Co. is a scam. I did some research on all these name and did not find anything about them except another Rip Off Report from 2006 for The Hollywood Screen Co. A few days ago I contacted two other owner operators that fell in the same trap as I and both said they were not happy with the way Lux Cinema Group and Alex Larson have been treating them after receiving their payment. Also after calling around to other owner operators I came across a few that no longer exist but their names where given to new investors as a reference and support for new owner operators. I have also came across a few other sites that where created by Lux Cinema Group for other owner operators like me and their sites say that they are powered by The Hollywood Screen Co. that does not exist or has been shut down. This whole company is a joke and a scam they are not to be trusted. If anyone wants to open a similar business you can do it for way cheaper and without dealing with liars and con artists. Don’t make the same mistake I made.

DO NOT TRUST LUX CINEMA GROUP OR ALEX LARSON!!!