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  • Report:  #718735

Complaint Review: Lux E-Cigarette

Lux E-Cigarette division of Aces International; also a distributor for Vapor Corp Trial offer was ~$30; cancelled order; received it ~15 days later; cc charge was ~$90; does not return calls Internet, Florida

  • Reported By:
    Christine Brean — Gardena California United States of America
  • Submitted:
    Sun, April 17, 2011
  • Updated:
    Sun, April 17, 2011

An advertisement in January on the internet offered a trial of an "electronic cigarette."  These are "virtual" cigarettes with no tobacco, tar, second hand smoke, carbon monoxide, odor, or pollution.  It is not a smoking cessation program.  The trial offer was under $30.  I signed up with my credit card.  I received three calls from them to "verify my credit card number" and make additional offers.  The first two calls were received while I was driving.  On the third call I cancelled the order (February) and promptly forgot about it.  More than 2 weeks later I received the trial size package (March).  I did open it and tried it but did not like the aftertaste so I repacked it and stored it in a drawer.  In April I received my credit card bill from them for just under $90.  I called them to dispute the charge.  They were supposed to call back.  I called again.  Both times I was told I would receive notification from them within 72 hours.  It was 2 weeks last Friday.  I am now in the process of dealing directly with the credit card company.

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