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  • Report:  #1448839

Complaint Review: Lux Mobile USA

Lux Mobile USA Ordered a iPhone 6S battery case, Lux Mobile advertises "Worldwide" delivery, 2 months down the line & still no delivery Internet

  • Reported By:
    Derek — India
  • Submitted:
    Mon, June 25, 2018
  • Updated:
    Mon, June 25, 2018

Ordered an iPhone 6S battery case, Lux Mobile advertises "Worldwide" delivery, 2 months down the line & still no delivery. 

They ship to a USA port of exit off to one's local international "Postal Service" ?  To make matters worse Lux Mobile have NO tracking details for the parcel it seems once it leaves USA shores ?

Email communications terrible & have to try deal with multiple people working for Lux Mobile who clearly do not read / have access to prior email correspondence.  Have requested escalation to a manager - no response

Wont refund me - keep saying the parcel is "in transit" .......... how long must one wait ?  They have taken my money but no ownbership to ensure the goods are delivered ?

Someone pls help me !!!

 

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