Complaint Review: Luxe Dope Multimedia

Please do not waste your hard earned money nor time with this company.  As usually the apple doesn't fall far from the tree, I felt like I've been given the round-around (from early August 2016 to now October 2016) and of course I see others that have experienced the same issue as myself.  

I am a frequent user of Instagram and I have a music business that I've trying to get off the ground.  LuxeDope or LuxeDope Multimedia has plethora advertisements for website creation as well as web graphics on IG.  I reached out to them and their response was quick, very curteous in the beginning, and we messaged back in forth for a couple weeks before I engaged into a rendered service.  Per LuxeDope's advertisement (1 page website) was offered for $100.00, however to start the process I was asked to pay them $50.00 via PayPal.  From there I was asked specifics regarding color cordination, I sent logo, and webhosting and domain information.  LuxeDope sent me a template of the design and I asked for a few specifics nothing too hard for someone that does websites.  I told them I did like the template and asked for a go-live date.  LuxeDope asked for the remainig balance to move forward of another $50.00 payment.  I made that transaction again through PayPal.

From there has been a nightmare, I have taken screenshots of the conversation from Instagram in case they wanted to delete on their end.  I have asked on several occassions what's my status on Instagram DM, the response went from we will back to you, we are working on it, to please follow up via email = hello@luxedope.com.   From there a few times I've called their listed buisness phone number = (914) 455-0411 however there is only an option to leave voicemail.  No human ever answered this phone when I've called.  So i continued to press via IG, and one of the responders must have gotten tired of me reaching out to them for feedback because his response was use emails and implied that I was a "n***a" (screenshots to prove it).  I don't know about anyone else but I don't give my money to anyone that blatantly caused me that.  That is highly unprofessional and shouldn't be tolerated from any business transaction.

Moving along, so I complained through email and phone text to their buisness/mobile phone.  At the end of the conversation someone from LuxeDope suggested that web designers are working on the matter and should have resolved and a fews.  Also saying I cannot get a refund because I agreed to terms.  There was no agreement to agree upon and there was no contractual anything offered.  This ordeal has been a bunch of falsehood, this matter initially started in August, it is now October and I haven't heard from anyone for any status related to the site.  DO NOT GIVE THEM YOUR MONEY..............