Complaint Review: Luxor Linens

So pissed about this ! I decided to splurge and get my GF luxury monogrammed sheets for Christmas. At first I thought everything was super smooth as I placed the order over the phone with a very friendly and knowledgable customer service guy…. he confirmed everything with me so I was 1000% precent confident that the order was correct. I specifically wanted the Luxor Linens Valentino Stripe 1200tc  Egyptian Cotton sheets with monogramming and gift packaging

 Issue 1:

Delivery was guaranteed for Dec 23rd I only got them on 26th  :( understandable companies get slammed with orders for the holidays but I shouldn't have been "GUARANTEED" the delivery in this case 

 Issue2 

The sheets in gift box on their website clearly shows their logo in gold which is whatI thought I was getting plus our initials on the pillow cases …. well I was wrong they did not look like they did on the website !

 Their gift box

http://www.luxorlinens.com/images/D/White_giftboxWeb-02.jpg

issue 3: When the sheets finally arrived they were packaged very nicely so I didn’t think much of it when the my GF opened the box she was super excited to see the sheets with our initials on them. 

she immediately went to laundry room to wash them so we can get them on the bed…… long story short I noticed after  the sheets were washed that they were not STRIPE as I requested but SOLID.  

Product I ordered 

http://www.luxorlinens.com/Valentino-Stripe-1200tc-Egyptian-Cotton-Sheets-Collection-p-17565.html

Product They sent me 

http://www.luxorlinens.com/Bed-Linens/Sheet-Sets/Valentino-1200-thread-count-Egyptian-Cotton-Bedding-Collection-p-17564.html

Issue 4: I am no so so impressed with the quality as I thought I would be, they are nice sheets but not like what I expected from the description on their website

"For those who desire the finest linens the world has to offer! This Egyptian import is pure elegance plain and simple. The Valentino collection is made from the finest 100% ELS (Extra Long Staple) Mercerized Egyptian cotton. Woven to a luxurious 1200 Thread Count the result is a feel that's cool, crisp, and heavenly soft"

I immediately contacted LuxorLinens.com customer service. This is time a different buy answered the phone he was def not as nice as the original guy who I placed the order with. When I told him I want to return the sheets I was told they cannot accept returns on monogrammed or washed items and the rep directed me to their customer service page.

http://www.luxorlinens.com/Customer-Service-sp-13.html#easyret

Well this is crock off poop because it doesn’t say anything about monogramed items in addition this is crealy the companies fault because they sent me the wrong item in the first place. 

This is not how you treat customers who spent $300 on luxury sheets ! 

Bottom Line : Late Holiday Delivery and Sub-par customer service after the sale equals pissed customer !