Complaint Review: Luxurious Skin

I orderd what I understood to be a trial size of luxurious skin lotion and eye cream, for shipping only of $5.99. I received teh products- and the containers were very small- and certainly appeared to be trial sized. To my shock, on 4/26/17 when I checked my bank account I noticed a charge that I did not recall for $92.99. Coincidentally, my bank called me shortly after to ask if that we me, as it was an unusual charge- and companies seemed to be charging people who had no knowledge that they were going to be charged this amount.   

I called the company to dispute the charge- and was told that I did not "cancel my subscription soon enough... they agreed to cancel any further deductions. I demanded a refund and was told that was not possible and then demanded to speak to a supervisor. I was told none was available and that I would get a return call within 24 hours- that was earlier this week and I still have heard nothing. This is absolutely not rigth. There was no information in the envelop I received with the product. Andt further- the lotion leaves an odd white "mask" on my face... bigtime unethical treatment by a company!