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  • Report:  #1390433

Complaint Review: Luxurious Skin

Luxurious Skin, Luxurious eyes, Dynamic Caralluma, Fabulous Fors A to return two sets of the product and ask for an RMA on the products I haven't even received yet but was billed. They are only allowing the return of one set, the one I haven't receive yet and that set must be returned in 10 days. When I asked to cancel the person on the phone asked me if I'd like to continue for 50% discount, when I said no he asked if I would for 75%. I still cancelled. Fulfillment center: San Diego Internet

  • Reported By:
    anonymous — hayward California USA
  • Submitted:
    Fri, August 04, 2017
  • Updated:
    Fri, August 04, 2017
  • Luxurious Skin
    Internet
    USA
  • Phone:
    888-586-0259
  • Category:

I ordered a test sample on two products from the same company over the internet on 5/15/17.  I received those days later and was charged 5.97 and 5.98 for each product.  I was then sent a duplicate set 2 weeks later for 99.94 and 99.96 for each product.  Two weeks later I was charged the same 99.94 and 99.96 and again on 7/17.  I have not received that order yet and today's date is 8/4/17.  

On 8/4/17 I called to cancel my subscription and get an RMA to return 3 sets of unopened product.  the operator asked if I would consider keeping my membership and only paying 50% for future products.  When I said no, he asked if I'd consider paying only 75%.  I said no again and asked to cancel and get an RMA.  They said I could only return unopened produt within 30 days so only 1 set of each and that product must be received by 8/15/17.

I ordered this online and never did they talk about the shipping frequency or not being able to return product over 30 days.  I have been charged more than $800.00 on 2 skincare products in two months for the first order.  I find these practices unacceptable.

Today I decided to open on of the products and test on the back of my hand first to make sure I wouldn't be allergic to it.  My skin was tinged yellow.  There is no way I would put this on my face where it's intended.  

I would like full reimbursement on any unopeded bottles.  Who knows what's really in these products.

 

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