Complaint Review: Luxury Fashion

I recieved an email indicating it was associated with Amazon. I, like most people always trust Amazon. It was a short questionaire, which awarded me one choice out of several items, and it was sent to my home. In this case, it happened to be a purse. I only had to pay shipping, which in turn provided them an account number to use for their further use.

Well, a month later, I received an identical purse. I thought it must be a mistake. Well, this month I have recieved yet ANOTHER purse. I looked and looked and finally found a web page and an email address. (thanks in part to this website). I checked my checking account and they HAD charged me $99.

I read if you are not happy with the purse they sent, to call for an RMA number in order to return my item. I was to write that number on the return package and a credit would be made to my account. First of all, I sent an email to Customer Service demanding my account be closed. Next morning, I called for the RMA number so I can return purse.

I found myself speaking to 'DAN'. Who by-the-way, had a Southern Asian accent. Upon asking for the RMA number, Dan proceeded to ask me why I want to return the purse. He then showered me with all kinds of offers to stick with the program. I explained to him I could not afford it and I want my money back and I want the RMA number to return the purse.

 I was told I could not return the purse, and he would close my account. I told him I had already closed account and I had an email indicating so. I told him I understood I had 14 days to return purse and recieve a refund. He then proceeded to tell me the 14 day return policy was ONLY effective in returning the very FIRST purse I received ( 3 months ago). There is no return or refund for purse ordered AFTER that first one. Needless to say, I became very angry. I reminded him I did not order a purse at all, and they had just sent it to me without my permission and also deducted funds from my account without permission...TWICE.

I told him I thought he was lying and I had intentions of calling our Attorney General. I asked to speak to his Supervisor. He said Supervisor was on another call, which I did not believe. He finally agreed to return my money. He put me on hold, only to check back about 20 seconds later. Immediatley put me on hold again for about 3 minutes. I felt he was checking back to see if I had hung up. If he had hung up on me, It would nott have been pleasant to be in the same room with me.

He finally came back on the line and I told him I was still waiting. He said he was going to give me a refund and he needed my mailing address so they could send me a check. I reminded him it's indicated they would credit back to my account. He said they cannot do that, but I would recieve a check in 10-14 days. I asked for a confirmation number and he did give me one. I asked how he would send me a check without receiving the purse. He said they don't want the purse back.

Do I believe I will get my money back? No. Did I learn a valuable lesson? Yes. I read the entire webpage on day one and read nothing about receiving more purses. Not only that, but the lousy purse they sent was $99.00. I could get the same purse at Walmart for $10.00. I am embarrased to admit it, but I did this with a watch too. So I feel like I was screwed twice. DO NOT fall for this scam. It comes across as a very simple survey, and it's just a way to get at least $99.00 out of each person who thinks it is legitimate, and before they can react to what is really going on.  Everything you think you're getting is just a scam for more deceit to come. BEWARE