Complaint Review: Luxury Motor Club

If I could rate negative stars for this experience, I would. I spent several weeks searching for the perfect BMW, including options, trim, color, mileage and of course, price. I drove nearly 3 hours to see the vehicle, which was behind their store. I wasn't offered to drive the vehicle, just to sit in it and start it while listening to the engine. Despite the odd sales tactic, I decided to pursue given the lower cost compared to numerous other dealerships: BMW and others. I was ready to pull the trigger less than a week later and called Yuri with the good news. Given my long distance from the dealership, I asked about placing a deposit on the car. He told me they wouldn't accept deposits, but would "hold" the car for me for 2 days. I made the necessary arrangements with my bank the next day, purchased a certified bank check and notified my insurance company of my new purchase.

By 3 pm the day before I was set to pick up my car, my insurance company had sent over ID cards and a binder to Yuri. I was "home free"! So excited. I reach out to Yuri later that evening to confirm my arrival time the next morning, only to speak to Jack - his partner, notifying me that my car had been sold to a guy that came in and paid cash. My car was sold right out from under me, less than 12 hours from when I would drive to Long Island and drive it home. Who does this??? They were apologetic, and Yuri’s partner Jack tried to put me in a car that he said was “exactly” the same, with even lower mileage. However, there is a big difference on a car with rear-wheel drive compared to all-wheel drive. These guys must think we’re all idiots, just ready to open our checkbooks while bending over. If I could stress that there is a reason why these cars are so cheap, and that the stereotypical car salesmen work at this outfit, it's the truth. Pay a bit more to walk into a reputable dealership rather than go look at a car that is buried in a driveway behind the dumpster. These are the guys that give the rest of that industry a bad name. Crooked, dishonest and lack of professionalism is scratching the surface with these scoundrels. Buyers Beware!!!!