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Luxury Outdoor Living I hire (luxury outdoor living) because the owner when he came out said he understood exactly what I wanted and was taking on a previous contractor job that did not get done, but he failed to do an adequate job. Harrisburg North Carolina
I hired Luxury Outdoor Living with an understanding he would complete the projects to my liking and he understood exactly what I wanted because we did a walk through of my yard and explain in detail what I would like. Told him to write everything down but he said he got it. Even when I saw the contact I question him and he said don't worry all would be done and I did not need to worry. When I gave him the deposit check of 13000 dollars on 11 May 2017 from then on,very little went well. He started the retaining wall in May 2017 which should have been done within a week or two. In June 29 2017 he ask for another deposit of 4000.00 dollars which we agreed upon once the retaining wall was complete. I explain to him the retaining wall was not completed he said it would be done before they start the patio and fire pit. Well after the second check of 4000.00 dollars I did not see him or his crew. He stop showing up, stop taking my calls or responding to my texts.
When he did call back he told me he was going through a major divorce, his father or mother died, or he was in court or he had a lot of personal issues going on. He came back out in August 2017 started the work on the patio which was crooked and I explained to him this was the problem I had with the last contractor which at that time he informed me that the previous contractor should have level the ground with dirt to even out the slope before the start of the patio. He claim he never said that and the reason it was crooked was because it was on a slope. I told him that is why I was having him level the slope and he is now saying exactly what the last contractor said and between him and two other contractor I interview both agreed that the dirt to level the slope should have been laid before construction of patio. After the confrontation again he stop showing up, refusing to answer phone calls leaving my yard a mess with unfinish projects. This lasted for almost 6 months. Again he called informing me he was having personal problems. He showed up in February 2018 off and on again with me trying to be understanding but confuse because I am a customer and if he can not be available where is your crew.
I just wanted my projects finished which included finishing the retaining wall, resoding the entire back yard and both sides of my yard, finishing leveling out the yard, bringing in extra dirt to try and fix the patio from looking crooked and the fire pit. He came back out and completed all he said he was going to do.I pointed things out such as spaces between the retaining wall caps and that he did not resod the sides of my house as promise. He did install an irrigation system in the back yard for free. I paid him the remainder 7, 187.00 because he said he needed the money and would ensure all repairs were taken care of. He did try to charge me more for dirt but I told him that should have been included in the price knowing how much dirt he would need to even the slope in my yard. In March the fire pit bricks started falling off on the inside and I tried to call him to come and repair, also I had my irrigation guy to come an do maintenance and the irrigation wires for the free irrigation system was cut and did not work. There is a nozzle missing on one of the spray heads. I tried calling him to do the repairs but no response. I had the number of one of his workers and called him.
Apparently he did not like me to call his worker and call me to ask me not to do that again. He did come out to repair the bricks but not even a day later the bricks fell off again and whatever he did the fire pit no longer drained water. He said at that time he came to fix the fire pit he would come back and bring the nozzle and come back and repair the irrigation. I have call him, text him, emailed him and no answer. He began my projects in May 2017 and 10 months later with him showing up whenever in March 2018 they were complete to his standards. After many phone calls, emails, messages left at his business, no response. I am now in the process of hiring the irrigation guy to fix the irrigation he install. I am hiring someone to resod my yard where he did not and someone to fix the fire pit bricks and have been told to just cover the spaces between the retaining wall caps with flowers not worth the cost to fix errors. I recommend no money be paid until the work is done and please get everything in writing down to the smallest detail because he will say he did not say this and it is not on or in the contract. I would recommend all consumers BEWARE of this contractor. His work was incomplete, inadequate, and he is hard to get in contact with, he does not return calls.