Complaint Review: Luxury Villa Group

If you decide to book with these guys I suggest you make absolutely sure your stay is confirmed as soon as possible.

Here's my story:

I purchased a voucher for their services.  They are a broker, so they don't actually own the properties and instead leverage their relationships to make a booking on your behalf, then they take a cut for their services.

My stay was booked months in advance (supposedly), but I dropped the ball and never made sure to confirm and get the tel# of the resort until the week before my stay.  When I did try to confirm and get the info the rep was evasive and unresponsive.

Finally, one day before the trip, I received an email stating that there was a "mistake" and they actually haven't worked with that particular property for 6 months.  I scrambled to find a backup option, which cost $500 more than I had initially paid and wasn't as nice as the initial property I "booked".

Now, I'm trying to get my money back, however they again are unresponsive.  Fortunately I paid by credit card and have a claim open with the credit card company which will be resolved in 45 days if they don't respond.

Beware of these broker jokers!!!