Complaint Review: Luxy Fashion Life

I completed a survey thinking it was through Amazon a trusted site I use frequently and was provided with an opportunity to get a watch if I only paid $6.99 for shipping, which I did. I placed the order in October and it claimed it was delivered in November. When I didn't get the watch I noticed a weird transaction from my bank account from Turn Pike Fitness for $99.89, I was floored since I never authorized this transaction. At the time I didn't remember the vendor and since it was $6.99 I didn't think much of it, I just figured they got me for $6.99 big deal but $99.89 is a different story. I also, couldn't look back to my recent transactions in my bank account since the transaction was taken out from a third party merchant.
 
I find it very sneaky that Luxy Fashion Life would use a third party merchant to withdraw money from customers, I would never associate Turn Pike Fitness with Luxy Fashion Life. You can imagine my frustration when I saw a transaction from Turn Pike Fitness especially since I’m currently pregnant and can’t use weight loss supplements.  Since I did not recognized the transaction I immediately contacted my bank for a claims investigation, and they automically sent me a new bank card and informed me to get rid off the old one. 
 
I did not make the connection between Luxy Fashion Life and Turn Pike Fitness until today after my bank informed me that they will be withdrawing the money from my account since the company had all my information, once again I was extremely upset and felt that I was being played by both my bank and Luxy fashion Life/ Turn Pike Fitness (whatever they are called). After I discovered who the actual vendor was I then remembered that I never got the watch. 
 
I live in a multi-family house were packages are left outside and yes, when you track it, it says it was delivered but that doesn’t mean the package made it into my possession and there’s no proof that it did since I never signed for it. 
 
This morning I had both my bank and a representative from Luxy Fashion Life on the phone. I have to wait at most 45 days for Chase (my bank) to refund the money to Luxy Fashion Life in order for me to get a refund.  Since Chase opened a claim with Luxy Fashion Life I am unble to get my money because Luxy Fashion Life is claiming that they have not received any information from Chase stating that they matter was closed. Even with the Chase representative on the phone telling the representative from Luxy Fashion Life that it was closed and me asking them if I can scan and send them a copy of the letter Chase provided me they wouldn't budge. I was told by the representative from Luxy to check in periodically in order to get a refund since my bank  may refund the money sooner then the 45 days. 
 
I will continue to check in with Luxy Fashion Life to see if Chase refunded the money and I will also check in with Chase periodically. I expect to have my money refunded no later then 45 days from today. I will also be reporting this incident to the Better Business Bureau since Luxy Fashion Life is deceiving their customers by using a third party merchant to withdraw money. Luxy Fashion Life is not a transparent vendor and they refused to refund me the money sooner even though the error occurred on your end. What you did do was give me a run a round and made it impossible for me until I had my bank and one of your representatives on the phone together.