Complaint Review: Lwigs

After seeing a few Youtube reviews (1st mistake) of beautifully crafted wigs by Lwigs, I decided to order a wig from them. However, a day or so after I ordered my wig, ($327), I came across a few bad reviews of the site via social media, and decided to cancel my order while it was still pending. They took 4 days to email me back and told me it had shipped and return would of the wig would be out of my own pocket. After checking my tracking number, I saw the wig had been returned to the factory, and I tried to cancel the order and they told me again it was out for delivery. I opened a chat on their website and When I showed a customer service agent the screenshot of the the rejected shipment, he closed the chat and no-one contacted me back. The wig arrived and was horrible, thin and raggedy. Wefts were showing. I contacted them about this, asking for a refund AGAIN. The language barrier is not only a huge problem, but something they use to their advantage. Whenever I ask for a refund, they say they'll fix the wig for me. Website says refunds are processed but they won't give me any choice other choice. I ended up paying $105 to ship that raggedy rat's [a**] of a wig back to China, hoping they'll add my name to this phantom "return database"... All in all, I wasted $432 trusting this company....DON'T DO IT!!!