Complaint Review: LYFT

Never having used Lyft, I decided to try it...Pick up at my hotel in Palm Beach Gardens, FL. You provide your cell phone number, pick the time you want to be picked up, supply the destination (PBI airport) and then provide a credit card number. They say they won't charge you till after your ride.
So the next day I waited and waited and NO ONE SHOWED UP. You can not call LYFT and talk to a person. There is no way to confirm that you have already made a reservation and that, indeed, you WILL be picked up.
Local cab companies quoted me $35. LYFt suggested $17. Left in the lurch, with a flight to make, I had to use a local cab company last minute...for $45 plus tip.
Good by LYFT! You failed miserably, and lost a customer for ever!!