M Qube, Mobile Messenger FRAUDULENT UNAUTHORIZED INSTANT MESSAGING BILLING THROUGH SPRINT Ripoff Internet
I recently started receiving text messages on my phone, from SMS number 76284. Thinking them to be prank messages, I deleted them, and to my horror, the SMS's continued. So I called Sprint PCS and was informed that I had "signed-up" for premier SMS service. Apparently somebody must have signed up my number and I was going to be billed $9.99 and $5.99 per month going forward. When I informed them that, in 10-years with Sprint PCS, I had never signed up for anything other than voice plans, they immediately changed their tone. They informed that I was signed up for company called Mobile Messenger and was asked to calling a billing company named M-Qube at (800) 235-7105. As expected it was a automated system, so I reached the web for both companies. M-Qube is based out of Watertown, MA and the contact ifformation is on their website. You can use "contact us" to send them a message to stop SMS service to your phone. It is supposed to take them 2-3 business days to do that. Then I found the website for Mobile Messenger, and contacted their PR person (Amy Dudman - amy.dudman@mobilemessenger.com 310 895 4184) and who said that Tech support will get back to me. Bottomline is that I am trying to stop this service before I see the first bill. I plan to call the FTC and speak to the State Attorney General's office and file a formal complaint, so that other consumers do not fall prey to such deceptive practices.
A
Burnsville, Minnesota
U.S.A.
1 Updates & Rebuttals
Michael
Santa Monica,California,
U.S.A.
Response from Mobile Messenger
#2UPDATE Employee
Thu, November 15, 2007
Mobile Messenger is an industry leading global Business to Business service provider of mobile entertainment products and Billing. Our primary services are to provide delivery and billing of mobile phone content for companies that wish to offer mobile entertainment products to consumers.
As part of our service offering we have also taken on the process of Customer Care for our clients. This provides the consumer with a reliable contact to manage any issues they may have. Our customer care service has been recognized as the best in the Industry.
As a company we pride ourselves on customer service. Mobile Messenger now has live Customer Call Centre locally in the US and Australia. These centres have been positioned within their respective consumer regions with a view to address consumer contact quality of service, speed of service, and efficient execution of service.
As a company Mobile Messenger and its clients adhere to the regulations set by the Mobile Marketing Association (MMA) and all carriers across the US. The business model operated within the US for premium cell phone services is a highly regulated industry. Consumers must double opt-in, meaning they must verify they are the owner of the device and are accepting the chargers.
If a consumer would like to be unsubscribed from anyone of our clients campaigns, it is very simple, they can send in the word STOP to the shortcode eg33999, send an email to our contact centre escalationsus@smshelpdesk.com or call our USA Contact Centre on 1 800 416 6129. These instructions are also provided on all advertising material, the original welcome message and the billing reminder messages they receive each month.