Maaco Collision Center They took advantage of my trust and ripped me off. Only did 20% of the work and refused to return my car unless I paid the full amount. Modesto California
To Whom It May Concern:
I took my 1996 GMC Truck to Maaco Collision repair & Auto painting Center at:
MaacoCenter
1120 Kansas Ave
Modesto, CA95351
209-576-7722
They are advertising a Maaco Modesto Black Friday Sale. They are offer a 50% discount from the regular price of $599.95 on Urethane paint. The salesperson told me that I would not like what I would get for the $300.00 I told him I didn’t understand since according to them it would be a $600.00 paint job and the only reason it would cost me $300.00 was because it was on sale. He told me that they don’t make money by only getting $300.00.
I told him that the trucks paint was in good condition with the exception of a few area’s that needed a touch up and I would be keeping the same color thus very little would need to be done. He finally agreed to paint the truck for the $300.00 plus Tax. I decided to have them paint my truck and left it with them November 25, 2013.
Today I was called and told the truck was ready for pick-up. To my disbelieve, they have only painted the roof of the truck and refused to listen to me, and told me that for $300.00 that is all I get, and they don’t want to talk about anything. They claim I signed the work order and didn’t write that the entire truck would be painted. I didn’t write the work order.
My #31828 repair order has written on it the following:
Surface repair….light chip & scratch repair.
Sealers…….Universal sealer
Paint services ….base coat/performance clear coat. Refinish roof, blend as needed.
Paint comments……color will not be perfect match… which I signed.
Nowhere is it stated that I would only have the top of the truck painted or that it would be a partial job. Naturally, I feel I’m been violated, taken advantage of, ripped off. Customer service they have none. Moral judgment compass and ethics are not to be found. They are a franchise and privately owned and operated. Anything you can do to remedy or add this to other possible complaints would be appreciated.