Maaco On 5/30/14 I submitted my vehicle to be repaired as a result of a hit and run accident which occurred on 5/20/14. At that point the Maaco representative advised me they would get an estimate and have my insurance company adjuster come and inspect the vehicle. I okayed the repairs to begin and in turn picked up my car on Saturday 6/14/14. Upon retrieving my vehicle I performed a check of the basic visual noticeable repairs at which point I realized the repairs where incomplete. Having to deal with a hit and run is traumatic enough; then to top it off deal with a repair shop who's less than bothered that their clients are given a disservice is very disheartening!!!! At this point I asking for a refund so my vehicle can be fixed correctly and completely. Queens Village New York
On 5/30/14 I submitted my vehicle to be repaired as a result of a hit and run accident which occurred on 5/20/14. At that point the Maaco representative advised me they would get an estimate and have my insurance company adjuster come and inspect the vehicle. I okayed the repairs to begin and in turn picked up my car on Saturday 6/14/14. Upon retrieving my vehicle I performed a check of the basic visual noticeable repairs at which point I realized the repairs where incomplete. For (1) my door was still unfixed, then driving it off the premises I came to notice other issues (2) my wheel alignment wasn't done and (3) there was a noise still coming from the point of impact as result of the accident. I immediately advised Maaco of what I found and they advised me it was closing time to bring my vehicle back on Monday. I subsequently dropped my car off on Monday 6/16/14 where they fixed the alignment and my door issue and told me the noise issue was repaired. I once again drove off for what I thought would be the redemption of the mediocre service I received from this company only to hear the noise was still happening. I yet again contacted the Maaco only for them to tell me bring the car back again and they will look into it; (please bear in mind I'm 9 months pregnant due any day now making several trips back and forth to this place only to be given excuses for inferior services). On Tuesday 6/17/14 I reluctantly brought my vehicle back to Maaco where their "mechanic" did a drive around the block with me and listened to the noise. I left my car with then on Wednesday 6/18/14 to once again resolve the same issue; when I got their to pick up my car the front desk clerk told me I have to bring my car to my own mechanic I asked to speak with the manager/owner Al. He came out to tell me the same ridiculousness, and now all of a sudden there's a sleuth of other issues going on with my car which was bologna seeing that this issue was clearly a result of the accident that occurred on 5/20/14. At this point I can emphatically conclude that Maaco is scam artist and I would never want anyone to experience what I've gone through with them. Having to deal with a hit and run is traumatic enough; then to top it off deal with a repair shop who's less than bothered that their clients are given a disservice is very disheartening!!!! At this point I asking for a refund so my vehicle can be fixed correctly and completely.