Complaint Review: Maaco

Maaco of Bethlehem, PA Promised to have my truck repainted in 3 to 5 days. All I needed was a repaint. No body work.

The 5th day I contacted Maaco. They told me the truck will not be ready until next week. My truck was going to be the first in the paint booth. I called Monday and they said they it wasn't ready. They would contract me when its ready. 3 to 5 days turned into 3 weeks.

When the truck was finally ready I arrived at the shop to find the entire driver side of the truck smashed in. The manager said it was a hit and run. They had the truck fixed and ready to go in 2 days.

Again, when I arrived at the shop I found and uneven repair job. I left it go. I needed my truck.
- There was over spray around the area they repaired. Looked as if they didn't tape it off.

- Paint drips on the windshield

- Over spray on the rear window.

- Primer sprayed on the inside of the door jams.

- Over spray over most of the interior.

- The window and door trim weather strips were painted. I had to replace them

- They sanded the rear bumper but never painted it

- They removed my bed line. Which I did not approve. They painted over the water drain holes.

- The manager refused to reinstall my bed liner. It took about 10 minutes of yelling to have it replaced.

-The 3rd break light was partly painted over.

The entire project was a complete disaster and the management could have cared less.

Rob
Easton, Pennsylvania
U.S.A.