Complaint Review: Maaco

I had taken my 2008 Mazda 3 with a minor bumper damage to Maaco of Roswell. The complaints were: 1. Trunk not
closing properly 2. Gap between bumper and rear body panel and 3. Internal trunk release not working. I was told that most probably the bumper absorber was damaged and since it was a very slow impact (< 5mph), the rear bar should be fine and not damaged.

The next day they called and confirmed that it was only the absorber that was damaged and they replaced it; parts and labor: $200. I said fine and authorized the fix. But when I was about to go pick the car up, they called and said that when they pulled the bumper, their guy accidentally started sanding it down to be painted, which was never asked for or authorized. They tried sticking an additional $300 charge on me; I said no I didnt ask for a paint job. This pissed them off; so when I went to
pick the car up after hours, I saw that the bumper was painted, but the original 3 problems that I had noted were NOT fixed; the trunk still didnt close properly, there was a gap and the internal release didnt work.

So I didnt pick up the car and call them the next working day and asked them what happened since they took my $200 over the phone saying everything is fixed. But now they say oh the body panel is also damaged and thatll be another 4 hours of labor for $160 additional. I said I dont authorize any more repair or charges and Ill come tomorrow and take a look personally. When I go there, the bumper has been pushed back into place correctly and the manager says thatll be an extra $160 or I can take the bumper out again and damage your car so that it doesnt fit properly. They literally blackmailed me by saying I can pay the money or theyll damage my car and give me the pieces to take back.

The manager was extremely rude and called me names. I cant believe these cheats have any rating with BBB; Im going to see that they are put out of business.