Complaint Review: Maaco

MAACO offers a service called

"PER YOUR REQUEST"

Superior customized attention to detail, quality and durability in every respect--for late-model and classic car owners who want to duplicate that "factory look."

In September of 2003 we drove my wife's just purchased 1979 VW Baby Blue convertible
into the Maaco Body and Paint shop in San Bernardino, CA. Hey if it was good enough for Burt, it should be good enough for my wife's car right?!

My wife and I spend a couple of hours with their estimator Bob (Who no longer works there) and explained that we were completely restoring this car and wanted their best paint job. We even told Bob that if the car turned out the way we wanted it to that we would enter it in some VW Bug runs across the country.

We also provided him all new chrome and rubber molding to be put back on the car when it was completely painted.

We paid Maaco a total of $1,231.95 and were promised a "Show Room" paint job. We asked Bob to have his guys take their time because we wanted it done right. Bob promised that the car would be stripped down to the metal and all of the chrome and rubber would be removed and replaced.

During that time there was a change of ownership with the franchise and we were told by the new owner (Charles) that the car wasn't completed because we didn't pay enough for the work that we were promised.


Maaco
San Bernardino, California
U.S.A.