Mac Carpeli Misleading communication/Overcharged- Charged more than the advertised price Ashland Kentucky
This is my personal and unique opinion of Lowe’s Home Centers, LLC 350 Diedrich Boulevard Ashland, KY 41101 also known as Store Number 1123. This opinion was formed based on my recent personal experience with Lowe’s. On November 16, 2019, I purchased an LG WHT WT7300CW washer, MED663HW dryer and XHPC155XW dryer stand from Lowe’s.
When the salesperson rang up the sale, the total was $400 more than the advertised price. We had shopped the features and benefits of similar units and made our final selection based on the value of the advertised price displayed on the Lowe’s price card for each item.
The Lowe’s salesperson said not to worry, and that the price would be adjusted as promised using a mail-in rebate which would give us $400 in Visa Prepaid Cards. On November 18, 2019, we mailed our Lowe’s receipt and rebate forms as instructed and patiently waited the 8 weeks of processing time. By mid-January 2020, the promised $400 in Visa Prepaid Cards had not arrived.
In an attempt to resolve the situation, we visited the store twice. Lowe’s customer service couldn’t find any registration of our rebate. Eventually we found a customer service staffer that directed us to contact the Lowe’s Rebate Center directly at (877) 204-1223. The Lowe’s Rebate Center informed us that there wasn’t a valid rebate offer for the items we purchased and that we would not be receiving the $400 in Visa Prepaid Cards.
On 2.14.2020 The new Lowe’s Store Manager Tracey told me that the former store manager and ½ of his staff in Appliances were terminated for similar complaints, but there wasn’t anything she could do because it happened before she was assigned to that store.
In my opinion, Lowe's lied to me to sell appliances at a price $400 higher than I was willing to pay. Knowing that Lowe’s staff had used this ploy to sell appliances is simply appalling. In my opinion, knowing that Lowe’s terminated the store manager and key employees for doing this to other customers is shocking, but honorable. However, in my opinion, knowing that Lowe’s won’t make it right with their customers makes them complicit.
Lowe’s is no longer the friendly do-right retailer that Lucius Lowe founded. It is my opinion that their actions are unconscionable and possibly illegal. YOU HAVE BEEN WARNED! And by giving my truthful and honest opinion on this consumer complaint site, I hope to help Lowe’s improve its honesty, transparency, integrity and services in the future of dealing with me and its other customers.