Macaroni Grill Romanos Macaroni Grill Service and Food not worth the price West Nyack New York
Our family's (of 8)outing turned sour almost immediately when our waiter arrived (as if in a hurry to get us in and out immediately)rushed us through selections, rolled his eyes behind our backs(he probably thought it was unseen by us), forgot the bread at the table until reminded, mixed up the drink orders and admonished my husband when he attempted to move a drink from my moms place to mine by saying "just put that down...just put it down". My daughter asked another server to point out the manager, who came over and began helping amid the terrible service(which mysteriously improved somewhat-imagine!).
I should have realized why there was no line at the this particular restaurant-while other restaurants in the mall had waiting lists). The food was merely adequate, although the pasta was homemade and the bread(when it finally came was good). The service was APPALLING. To add insult to injury a 15% gratuity was included in a bill where I certainly would have preferred to give this waiter NOTHING. A bad experience-but a learning one.
Greta
cortlandt manor, New York
U.S.A.
9 Updates & Rebuttals
Wendy
West Nyack,New York,
U.S.A.
West Nyack, Romano's Macaroni Grill Has Closed
#10Consumer Comment
Wed, March 29, 2006
It has been reported recently that the Macaroni Grill in the Palisades Mall has closed. The rent for the location has increased and that was the decision for the pull out.
So no bad or good service here anymore... no service.
Paul
Los Angeles,California,
U.S.A.
groups automatically charged gratuity
#10Consumer Comment
Thu, June 24, 2004
Depending on the restaurant, groups over a
certain no. are automatically charged gratuity.
This leads to servers who are less than motivated
since they know the tip is included. Unfortunately you got one.
Paul
Los Angeles,California,
U.S.A.
groups automatically charged gratuity
#10Consumer Comment
Thu, June 24, 2004
Depending on the restaurant, groups over a
certain no. are automatically charged gratuity.
This leads to servers who are less than motivated
since they know the tip is included. Unfortunately you got one.
Paul
Los Angeles,California,
U.S.A.
groups automatically charged gratuity
#10Consumer Comment
Thu, June 24, 2004
Depending on the restaurant, groups over a
certain no. are automatically charged gratuity.
This leads to servers who are less than motivated
since they know the tip is included. Unfortunately you got one.
Greta
cortlandt manor,New York,
U.S.A.
Manager of the Macaroni Grill in West Nyack apologizes
#10Author of original report
Tue, April 06, 2004
The manager of the Macaroni Grill in the Palisades Mall in West Nyack offered a refund, gift coupons and an apology. With their generosity we do hope to dine again there again.Anticipating better service.
Greta
cortlandt manor,New York,
U.S.A.
Manager of the Macaroni Grill in West Nyack apologizes
#10Author of original report
Tue, April 06, 2004
The manager of the Macaroni Grill in the Palisades Mall in West Nyack offered a refund, gift coupons and an apology. With their generosity we do hope to dine again there again.Anticipating better service.
Greta
cortlandt manor,New York,
U.S.A.
Manager of the Macaroni Grill in West Nyack apologizes
#10Author of original report
Tue, April 06, 2004
The manager of the Macaroni Grill in the Palisades Mall in West Nyack offered a refund, gift coupons and an apology. With their generosity we do hope to dine again there again.Anticipating better service.
Greta
cortlandt manor,New York,
U.S.A.
Manager of the Macaroni Grill in West Nyack apologizes
#10Author of original report
Tue, April 06, 2004
The manager of the Macaroni Grill in the Palisades Mall in West Nyack offered a refund, gift coupons and an apology. With their generosity we do hope to dine again there again.Anticipating better service.
Greta
cortlandt manor,New York,
U.S.A.
We were more ripped off than I thought
#10Author of original report
Wed, March 31, 2004
After submitting this report, my husband(who had paid the check) informed me that we were OVER-CHARGED 18% as opposed to the 15% which is stated in their menu.