Complaint Review: Macco

On 8-12 -2010 I took my car down to Maaco to get my bumper repaired. I was give an estimate of $ 150.00 dollars to repair my back bumper. Troy from Maaco gave me the quote. I than asked about my hood, my right and left fender and roof top. I asked how much would they charge me to paint these areas? I was given an additional quote of $350.00. I agreed to Troys estimate. In addition, Troy told me that they would have my car ready in three days. I left a deposit of $200.00 dollars. On 8-19-2010, I returned to pick up my car. I was approached by Troy and his co-worker. I was told that they lost money on my car. I was told these exact words. Troy felt I should have told him that my car required a third stage paint. He was slightly hostile toward me; I asked what is a third stage paint. I left Macco very upset because I was accused of taking advantage on them. Once I got home, I looked over the car really good. I seen that the hood was never painted. Someone had polished the car. I drove back over to Maacco and I pointed the situation out to Troy. I was told to bring the car back on Thursday the 26th. I called on Thursday, and I was told to bring the car back on 8-30-2010 which is a Monday. I asked Troy how long did he need to paint my hood and I told him about the back bumper defect. I was told to leave my car again for another three days. On 9-2-2010, I had my future spouse to call and see if the car is ready. Troy told us to pick the car up at 15:00 hours. I arrive slightly after 15:00 hours. The heat temperature was over 96 degrees. The workers at Maaco had a large dog running around their shop. This dog had no lease. So I ended up sitting in our truck in the heated temperatures because I didnt trust the employees dog. Jack should not be running around the Maaco shop causing customers fear. At about 1630, I leave Maaco and I asked Troy if the bumper was fixed. He said the bumper was fine. He told me Maaco gave a five year warranty on there paint jobs, so I left dissatisfied because the defective area on my bumper was never fixed. I have witness unprofessional behavior from three of Maaco employees. Maaco has employees that cheat, if the employee makes a mistake than the actual mistake is the costumers fault. The customer is given a hard time and I dont know how Maaco stays in business. I felt I was treated like a criminal. I was taken advantage of; it took several weeks to paint my car. I paid $500.00 dollars because this is what I was told I had to pay on 8-12-2010. Troy wrote my estimate and we both agreed on the price. I see defects in a certain area of my bumper, according to Troy, thats my problem because Maaco did not make any money on the deal. I really hope that if someone reads this story that they will tell others to stay away from Maaco. Remember Maaco wont stand by any written estimates given to customers.