Complaint Review: Mach Speed

The rebate checks you promised my wife have not been received You state in your previous message that they were mailed on June 15 2007. Please live up to your promise and send us our money NOW! . My wife is Cheryl and right now she is experiencing problems with her yahoo email address and, can't get into it. that is why I am emailing you. Please e-mail me back

THEIR RESPONSE:
Tracy
Staff Subject: Re: MP3 Player rebate

Sir,
I cant do anything about the mail....the check was issued on June 15 and the check number was 5266....until it either shows up on your end or has been 60 days on our end or it has been cashed...its really just a waiting game....I do apologize for the inconviencence.

Tracy
Staff Subject: Re: MP3 Player rebate

Date: 05 July 2007 11:03
Thomas
Subject: Re: MP3 Player rebate

Dear Customer Service;

We have not received the rebate checks that you state in your previous message were mailed on June 15 2007. Please live up to your promise and send us our money NOW!

I am not sure but the Nevada Attorney General and the Better business Burean may need to be contacted? What do you think? Please respond back by emailing your response to ----

Thank you,

Tom

Date: 04 July 2007 13:14
Thomas
Subject: Re: MP3 Player rebate

They may have been mailed but we NEVER received them. How long do we have to wait????

Date: 30 June 2007 08:30
Thomas
Subject: Re: MP3 Player rebate

Date: 30 June 2007 08:27
Linda
Staff Subject: Re: MP3 Player rebate

The checks were issued around the 15th.


Date: 29 June 2007 10:21
Thomas
Subject: Re: MP3 Player rebate

Thank you for letting us know about the resubmission form. it has been more than 10 days and I was wondering if the check has been sent yet since we haven't received it.

Thank you

Date: 27 June 2007 16:48
Linda
Staff Subject: There is no need to respond to this ticket.


Hi,

Thank you for your patience, and understanding. This letter is to inform you that we have received the resubmission of your rebate and it appears that everything is in order. Your resubmission has been approved and processed and placed with our current batch of rebates in process at this time. We issue checks on a month to month basis. The check is scheduled to go out within the next 10 days.

There is no need to respond to this ticket.

Kind Regards,

MST Customer Service.


Date: 15 June 2007 11:53
Tracy
Staff Subject: There is no need to respond to this email.


Hi,

This is a courtesy message to let you know that we have received your re-submission and it has been turned over for processing.

Once your re-submission has been processed and the missing information has been identified, you will receive an email confirmation letting you know when to expect your rebate check.

There is no need to respond to this email.

Thanks again for choosing Mach Speed.

Kind Regards,

MST Rebates

Date: 11 June 2007 17:23
Tracy
Staff Subject: Re: MP3 Player rebate

Sir,
Do not worry about the order #, just make sure all of the other information is correct. Thanks.

Tracy

Date: 31 May 2007 13:05
Thomas
Subject: Re: MP3 Player rebate

This form has an original order#. Where is this located as I do not want any more complications.

Thank You

Date: 31 May 2007 11:52
Tracy
Staff Subject: Re: MP3 Player rebate


Sir,

You are very welcomed. Thanks for purchasing a Mach Speed Product, other companies do not allow resubmissions of an invalid rebate. I am glad we have a satisfied customer.

Tracy

Date: 31 May 2007 11:39
Thomas
Subject: Re: MP3 Player rebate

Thanks for making it so easy. your so-called valued customer

Date: 31 May 2007 11:12
Tracy
Staff Subject: Resubmission Form

Hi

You can locate your resubmission form by going to the following link: machspeed.com/sitedocs/newresubmit.pdf

You will need the following Authorization number for this resubmission.

-------
Once your Resubmission has been processed, you will receive a confirmation email with estimated date for your check to be issued.

Thanks,
MST Rebate Dept
Customer Service

Date: 31 May 2007 10:27
Tracy
Staff Subject: Re: MP3 Player rebate
Sir,
The serial number is located inside the battery chamber. It will start with DZ and be several numbers. Please advise me when you locate the correct serial number and I will see what I can do.

Tracy

Date: 31 May 2007 09:53
Thomas
Subject: Re: MP3 Player rebate
That's ok because I have a copy of my application right here that I can fax or scan to you. As far as the serial number goes, I have the MP3 player right here. Where is the serial number located? Because I mave have listed the wrong number since there are so many numbers on this thing.

Date: 30 May 2007 13:28
Tracy
Staff Subject: No Subject
Valued Customer,
First of all we would like to thank you for your recent purchase from our Mach Speed product line. If you should have problems with the product that you have purchased, please feel free to contact our technical support staff.

We were able to find your rebate application, and it appears that you were declined due to the declination codes listed at the bottom of this email.

We apologize for any inconvenience this may have caused. Once again thank you for purchasing a Mach Speed product. Please remember that we have the only Motherboard with a Lifetime Warranty.

SN = Missing Correct and/or Valid Serial number on the rebate form

Kind Regards,
MST Rebate Dept Customer Service


Date: 30 May 2007 13:03
Thomas
Subject: MP3 Player rebate

I sent in my form forthe rebate of $10 on 2-2-07 and i was wondering when I will receive it?
Date: 30 May 2007 12:02

Tom
Henderson, Nevada
U.S.A.

Click here to read The *EDitorial: The Marketing Rebate Rip Off ...Manufactures invent reasons why not to pay the consumer