Complaint Review: Machine Zone

First of all I'd like to say stay away from any MZ game product online they are crooks and refuse to remedy situations as they arise. I have been gaming with MZ and Game of War for close to four years now. As of the last few months MZ has been bombarding this game with in game sales and "must have updates" to keep a player competitive in the game. Last month MZ ran a promotion that went like this Black Friday deal buy one pack for $19.99 get 20 packs free plus 1 free pack a day for four weeks. Well, many people, myself included jumped on this "amazing deal" and purchased the pack. Then on Cyber Monday ( three days after the Black Friday sale) they introduced another pack deal by the Cyber Monday pack for $19.99 get 20 packs free and 1 free pack daily for four weeks...

So, again myself and countless others jumped on that sale as well. After all, getting two packs each day for four weeks seemed like an amazing thing. Well, after purchasing the two separate packs with similar deals on two different days MZ decided to only award one of the free pack deals per day to players including myself. After writing them and trying to figure out why it was this way (mind you after the purchases were made) MZ wrote me and basically told me that I would only be receiving the last pack deal I purchased (Cyber Monday) pack and the Black Friday free pack per day deal was voided. No where in or on their Game of War app did this claim to take place. Consumers were not warned about one voiding the other nor was this "void" warned of on either of the purchases.

Upon further communication with MZ I was told they would "forward my concern" to their pack department and sales so they could possibly add a disclaimer to future sales so there would be no confusion. And that's just the tip of the Machine Zone scam. Many items they promise in their packs are never delivered, buy one get 20 or 30 free packs are actually buy one get only one and you don't know it till after you make the purchase. Items that you do buy such as the new Omega Core pieces, once you open the packs up the pieces disappear and you no longer have them in your inventory. This company is an all around scam and honestly I think something should be done about it. Even a class action suit would be in order as I am certain they have scammed hundreds of people such as myself.