Complaint Review: Mack Camera & Video Service

MACK CAMERA IS JUST A LIAR AND CHEATER! DO NOT DO BUSINESS WITH THEM.

I bought the 3 year warranty from them for my Canon powershot S50. After 2.5 years normal usage, the camera cap can not open. I send the camera back, with $10 processing fee and all the documents they ask in Aug. 2007. TWO MONTHS laster, I received a letter. They ask
me to pay $150 for the repairment because they said it is "impact damage, not a factory defect." I called them, left a message to the manager. I never got a chance to talk to him and the camera was shipped back without repairing. I called the manager again.

Finally, I spoke with him. He insisted the camera was abused and refuse to do anything. The fact is, the camera is under normal usage for 2.5 years. Only some scratches and dents on the surface. I never drop the camera.

The manager's name is Steven Resende. HE IS VERY RUDE. THIS COMPANY IS A GROUP OF ROBBERS!

Gwc
Lexington, Massachusetts
U.S.A.