Complaint Review: Macy's department store

in may 2016 i purshase  a pair of new balances 574 infant size 6.5.                              2016-08-03

from macy's online services along with clothing for my grand baby frist 

birthday. okay macy's send out to me a pair of new balances 6.5 

for an adult.

and ask me to returned the other's in a time frame they given 

okay i got her to email me a returned shipping label ( i never got 

to use this frist one)  they send on another pair of the same

shoe .the box say infant 6.5 but Ray charles can clearly see 

that this itsn't a infant or toddler shoe .

call them back again this, time they don't want to talk to me 

so i ask for a supervisor to pick the call, he was just as rude to me 

like i work in the warehouse .

i requested numberous  time for the number the corp office nothing giving

so he tell me that he can't issues no more shoes or my refund that he needs

to investagator in to the matter why those code or scan number he used

sending out the wrong shoes .he stated to me i can place an new order

and get those shoes 

i deniel that that right to have them debit my card again. so i ask him if i could 

return both pair to the store and get my refunded  he stated yes the store can 

send them back to the warehouse  next day went to fransic key mall in  frederick md

to return the product ,not joke this is so real  get there they tell me they can't and

willnt do so but everything in there power to get custmor services on the phone 

to email a shipping label to to store .before i left the store the manger and the manger 

assiatance came over to help show me the shipping label in her email box 

and she senting the shoes out with the store orders .

a week later those shoes came back to me again  same 2 pair of shoes call macys in 

the mall to find out why they where return to me ,told the manger that handle them

haven't arrive and she will return my call. nobody responsed back. call the online service again

given a new shipping label and requested one mail to me all the reason i requested email because

much faster. okay got the return letter 10days later in the mail and also same day in my 

email but it didn't print out right  i used the one she mail to my home drop the shoes off at usp

only three days later they back at my door . the ship stated you can send them usp drop box 

which i used ,so i got another label taken to usp on june 3 2016 

this is where it get interesting get a email from usp comfriming the shoes or shipped

macy's send a email telling me they got the comfrimed for ups and its take up to 3 days 

to criedit my refund .

3to 10 days so i call direct express (never used them ) open a investgates for my refund

the bank give me 27.17 on july 11 2016 than did thier check to only find out that macys

had double charge . i fill out the forms the requested and stated to them that macys only 

owe me 30.71 not the 60.78 they went after since i rec'vd 30.78 .

But macy's stated that i got the money never  it the money i got was criedit from the bank

as a adjustment payment.

so all of that and here its july 28 2016 and all of this back again not only did the bank take back

57.00 im out of shoes and money .and not corp number or help from on macy's side my intend

is to fi;e a small court for my coins and stress .if anyone can learn from this stay out of macys theyre rip offs