Complaint Review: Made For Joomla (MadeForJoomla.com)

Tried these guys when another solution wasn't going to meet our deadline.  Plugin had a problem with auto-selecting shipment even though there was only 1 shipment method configured (as per VirtueMart's settings).  I  then found out that when the shipment reaches 151 lbs or more, the cart breaks.  It's due the FedEx's Ground shipment limitations and I figured we'll just code the packages to break up in 150 lb increments. 

But this is where is got weird, their customer service rep informed me that FedEx does not provide a solution for Freight (over 150 lbs) and that there are no other plugins on the market that currently do.  After calling FedEx and doing some research, I found both of these statements to be false. FedEx offers Express Freight through their default API without any special freight account or framework. 

When I tried to ask the developer about it he got defensive and unprofessional.  They also told me that other clients dealt with it by displaying a message "Cart over 150 lbs, call for quote" which would cost an additional $255.  Knowing PHP, I know this is a minimal amount of lines to accomplish (simple if() statement with existing variables) and was offended.   The whole support ticket is here (reverse chronology):

http://imgur.com/9sKDzxQ

...And the proof of a VM2 FedEx Freight provider:
http://imgur.com/tUXPXZD