Complaint Review: Madhouse Parts

I ordered a part and my card was charged accordingly.  I was told that it shipped and it never showed up.  I emailed and called with no luck.  Finally I received another shipping confirmation.  It showed up and was wrong.  I tried to contact them for a refund and they have been extremely rude.  They have told me I am a horrible customer and that this was my fault becaused i called instead of emaild and that makes things more difficult for them.  They are by far the rudest company I have ever dealt with online or in person.